QR Code Not Working Properly

Forum|Forum|1 year ago
February 28, 2025
2 replies
1929 views

Hello,

I am working on a project where multiple files have individual QR codes. The layout of each file stems from a template I made. For some odd reason, a majority of these files' QR codes do NOT work properly. When clicked on through Adobe Acrobt, they all seem to go to a certain link. However, when scanned via your phone, it goes to the proper link. Within InDesign, the links appear correct. Can someone tell me why it keeps taking us to the improper link on Adobe Acrobat? This is how the majority of our viewers will interact with the QR Code, so we desperately need it to work properly.

Is this an InDesign issue or Adobe issue? Any info is welcome. Thanks!

Mike Witherell

Community Expert

Share the PDF file?

Mike Witherell

James Gifford—NitroPress

Legend

QR code and click-on links are two different things, managed separately. In print (or on a screen) a QR code is just an image file that can be read by an optical reader. When clicked in an interactive document, they are just an image with an assigned link.

If they're not working when clicked on, the problem is entirely in the URL assigned as a hyperlink to the "Image." The QR code is irrelevant.

M

Madeleine22193658m6ipAuthor

Known Participant

Yes, I am aware the two things are separate. The "Web Hyperlink" associated with the QR code within InDesign is correct, yet when click on through Adobe Acrobat, it is brining up an entirely different link that does NOT exist anywhere on the document.

Can you explain that? Thank you

M

Madeleine22193658m6ipAuthor

Known Participant

Okay. But your post, from the title down, links it all to being a QR code — which is irrelevant in this case.

There have been a a couple of topics lately about hyperlinks not translating correctly into PDF. You might search for them and see if one contains a relevant point.

Some examples of the hyperlink/URLs you're using, and what they result in in the export, would be useful . Are these entirely links within the document (e.g. cross-references) or links to outside URLs? A first thought and a common problem is characters that don't translate properly into the links.

I don't think the QR portion is irrelevant because all my other hyperlinks within the file work just fine. All are links to websites (outside URLs).

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