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Madeleine22193658m6ip
Known Participant
February 28, 2025
Question

QR Code Not Working Properly

  • February 28, 2025
  • 2 replies
  • 1929 views

Hello, 

 

I am working on a project where multiple files have individual QR codes. The layout of each file stems from a template I made. For some odd reason, a majority of these files' QR codes do NOT work properly. When clicked on through Adobe Acrobt, they all seem to go to a certain link. However, when scanned via your phone, it goes to the proper link. Within InDesign, the links appear correct. Can someone tell me why it keeps taking us to the improper link on Adobe Acrobat? This is how the majority of our viewers will interact with the QR Code, so we desperately need it to work properly. 

Is this an InDesign issue or Adobe issue? Any info is welcome. Thanks! 

2 replies

Mike Witherell
Community Expert
Mike WitherellCommunity Expert
Community Expert
February 28, 2025

Share the PDF file?

Mike Witherell
James Gifford—NitroPress
James Gifford—NitroPress
Legend
February 28, 2025

QR code and click-on links are two different things, managed separately. In print (or on a screen) a QR code is just an image file that can be read by an optical reader. When clicked in an interactive document, they are just an image with an assigned link.

 

If they're not working when clicked on, the problem is entirely in the URL assigned as a hyperlink to the "Image." The QR code is irrelevant.

    M
    Madeleine22193658m6ipAuthor
    Known Participant
    February 28, 2025

    Yes, I am aware the two things are separate. The "Web Hyperlink" associated with the QR code within InDesign is correct, yet when click on through Adobe Acrobat, it is brining up an entirely different link that does NOT exist anywhere on the document. 

    Can you explain that? Thank you

    James Gifford—NitroPress
    James Gifford—NitroPress
    Legend
    February 28, 2025

    Here is the file. The problem QR code is on the first page, top right. If you select it and go to Object > Edit QR Code you will see the proper link. 

    Once exported to a PDF, the link goes to a totally different link. If you scan with your camera though, it takes you to the proper website.


    This is not completing upload, at least for me. It must be a really big file.

     

    A hassle, but try again with the file stripped just to that first page? It should be enough for diagnostic purposes.

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