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TheHeritageExplorer
Known Participant
September 2, 2022
Question

"Add to Home Screen" option on iPhone not working on InDesign 17.4

  • September 2, 2022
  • 3 replies
  • 2027 views

For my web-app business using Publish Online, the ability for clients to add one of my web-app docs to their mobile homescreen is a real selling point.  However, yet again it appears Adobe have made changes, but this time even more catastrophic than just lost productivity.  Now, it appears to me they have messed with the 'Save to Homescreen' url.  So when I'm on my clients' iphone, showing them how they can save the web-app (that I've just billed them for), to their home screen - I NOW CAN'T!  So instead of creating an icon on their homescreen with the document url, it swaps this url for Adobe's own indd.adobe.com!   Is it that Adobe want to promote their Publish Online product and are happy to kick my document out of the way to achieve this.  I'm very frustrated because this is a CRITICAL ISSUE for my business (see image).

I'm sick of wasting time with these type of issues, previous to this they'd thickened the Nav Bar on the Publish Online mobile interface - which will cost me at least a day to fix.  Before that someone decided documents should have a nice border around them, totally trashing the look of the web-apps I'd created for clients.  A great pity because the product itself is superb apart from these really annoying issues.

 

{Renamed By MOD}

 

This topic has been closed for replies.

3 replies

Dave Creamer of IDEAS
Community Expert
Community Expert
September 2, 2022

Hopefully, Adobe will get this fixed after Rishabh reports it. However, I would be wary of any aspect of the business dependent on Adobe services or software; these things tend to come and go over the years. What if Adobe stopped it tomorrow?

 

You might want to look at using in5 <https://ajarproductions.com> to make your web apps and host them on your own domain. You will have much more control over the product and its presentation. Even if the server is a paid service, one could easily move the domain to another company. 

David Creamer: Community Expert (ACI and ACE 1995-2023)
James Gifford—NitroPress
Legend
September 2, 2022

Absolutely concur on maintaining your own domain for these purposes. Businesses that depend on a third party, be it Facebook, Instagram, Adobe or even WordPress.com (never mind amateur services like Wix and Weebly) are just riding for a fall as services, features, performance and availability change.

 

Adobe is good at its products and services... but it changes and discontinues things on a regular basis. Bugs are one thing, but a change that no longer supports a particular quirk you're dependent on... an avoidable mess.

 

Rishabh_Tiwari
Legend
September 2, 2022

Thanks for your patience. We have logged a bug for this issue and we'll update this discussion as soon as we hear from the team.

TheHeritageExplorer
Known Participant
September 2, 2022

Many thanks, really big issue for our business

Rishabh_Tiwari
Legend
September 2, 2022

I understand, I'll update this discussion as soon as I hear from the team.

Rishabh_Tiwari
Legend
September 2, 2022

Hi,

 

We're so sorry to hear about the trouble. I tested this and I can reproduce this on my end, so please allow me some time, I'll check with the team and update this discussion as soon as I hear from the team.

 

Regards

Rishabh

TheHeritageExplorer
Known Participant
September 5, 2022

Any news Rishabh?

James Gifford—NitroPress
Legend
September 5, 2022

Even with actual bugs, the update cycle for things like this is measured in weeks.

 

With feature changes, it's months to... well, never.