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"Adobe InDesign is shutting down..." starting today, along wiith March 7, 2025 update

Forum|Forum|1 year ago
March 7, 2025
3 commentaire
1859 vue

Starting today, after updating InDesign to v. 20.2.0.36. One after the other, alwayas "Automatic crash" as I close any document. Lovely.

Meilleure réponse par leo.r

Are you using Typeface? If so then it seems to be incompatible yet (or at least its auto-activation function) with InDesign 20.2 judging by similar recent reports. Until Typeface (or Adobe) fixes the issue, you can revert to InDesign 20.1 (CC app > InDesign > Other Versions menu).

Bill Silbert

Community Expert

When you updated did you keep the preferences from your previous version? If so then that could be the source of your problem. Try resetting your preferences. This will restore the program to its defaults and, hopefully fix the issue.

To reset preferences:

For Macintosh Users: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

S

si-boneGFXAuteur

Known Participant

Thanks everyone! The problem must be Typeface... Ug. This would be the first time this system extension gives me trouble... oh, well. I'll let them know... They may already. Anyhow. Here Thread 0, just in case:

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: Adobe InDesign 2025 [4805]
Path: /Applications/Adobe InDesign 2025/Adobe InDesign 2025.app/Contents/MacOS/Adobe InDesign 2025
Identifier: com.adobe.InDesign
Version: 20.2.0.36 (20200)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 502

Date/Time: 2025-03-07 17:22:37.3248 -0800
OS Version: macOS 15.3.1 (24D70)
Report Version: 12
Anonymous UUID: 75702876-1CC9-D254-07CB-B0BF7C601474

Time Awake Since Boot: 12000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGSEGV)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: Adobe InDesign 2025 [4805]

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x18fe0f720 __pthread_kill + 8
1 libsystem_pthread.dylib 0x18fe47f70 pthread_kill + 288
2 libsystem_c.dylib 0x18fd1cc18 raise + 32
3 PublicLib.dylib 0x104fc0e50 ProtectiveShutdown::ProtectiveShutdown(PMString const&, short) + 80
4 Document Actions 0x35f4b52d8 0x35f4a4000 + 70360
5 PublicLib.dylib 0x104ffe5cc Command::DoImmediate(short) + 84
6 Utilities 0x1225fa6dc 0x1225f8000 + 9948
7 AppFramework 0x12279c1b0 0x122750000 + 311728
8 AppFramework 0x12279a84c 0x122750000 + 305228
9 Application UI 0x124be5648 0x124900000 + 3036744
10 Application UI 0x124be6b50 0x124900000 + 3042128
11 AppKit 0x193cd4550 -[NSApplication _doModalLoop:peek:] + 276
12 AppKit 0x194013888 __33-[NSApplication runModalSession:]_block_invoke_2 + 84
13 AppKit 0x194013818 __33-[NSApplication runModalSession:]_block_invoke + 112
14 AppKit 0x193cd299c _NSTryRunModal + 100
15 AppKit 0x1940136e8 -[NSApplication runModalSession:] + 148
16 dvaui 0x1044a9e94 0x103e88000 + 6430356
17 dvaui 0x1043cf244 dvaui::ui::UI_Dialog::ModalDuringWithDelay() + 136
18 dvaworkspace 0x10c3fce90 0x10c3e4000 + 102032
19 dvacore 0x10157a810 0x1014f8000 + 534544
20 dvacore 0x1015b2df4 0x1014f8000 + 765428
21 Application UI 0x124bd7540 0x124900000 + 2979136
22 dvacore 0x1015b293c dvacore::config::ExecuteTopLevelFunction(std::__1::function<void ()>, bool*) + 92
23 dvacore 0x1015799f4 dvacore::appstatemanager::PrepareToQuit(std::__1::function<bool ()> const&) + 244
24 exo 0x10780698c 0x1077fc000 + 43404
25 exo 0x107805804 0x1077fc000 + 38916
26 exo 0x1078048b0 0x1077fc000 + 34992
27 dvacore 0x10165fec8 0x1014f8000 + 1474248
28 dvacore 0x1015b2df4 0x1014f8000 + 765428
29 Application UI 0x124bd7540 0x124900000 + 2979136
30 dvacore 0x1015b293c dvacore::config::ExecuteTopLevelFunction(std::__1::function<void ()>, bool*) + 92
31 dvacore 0x10165f988 dvacore::messaging::Broadcaster::BroadcastMessage(dvacore::messaging::Message const&) + 1848
32 dvacore 0x1016657cc dvacore::messaging::BroadcastMessageOnMainThread(dvacore::utility::ImmutableString const&, dvacore::messaging::Message const&) + 76
33 dvacore 0x101575edc 0x1014f8000 + 515804
34 dvacore 0x1015762b0 dvacore::appstatemanager::SetState(dvacore::appstatemanager::AppState) + 36
35 exo 0x10788b220 exo::app::OS_AppBase::EndEventLoop() + 40
36 AppFramework 0x1228f8d2c 0x122750000 + 1740076
37 AppFramework 0x1228f892c 0x122750000 + 1739052
38 PublicLib.dylib 0x104fc1040 ProtectiveShutdown::doProtectiveShutdown() + 148
39 Document Actions 0x35f4b5300 0x35f4a4000 + 70400
40 PublicLib.dylib 0x104ffe5cc Command::DoImmediate(short) + 84
41 Utilities 0x1225fa6dc 0x1225f8000 + 9948
42 AppFramework 0x12279c1b0 0x122750000 + 311728
43 AppFramework 0x12279a84c 0x122750000 + 305228
44 Application UI 0x124be5648 0x124900000 + 3036744
45 Application UI 0x124be6b50 0x124900000 + 3042128
46 AppKit 0x194012b04 -[NSApplication _handleEvent:] + 60
47 AppKit 0x193a9989c -[NSApplication run] + 520
48 exo 0x10788b1bc exo::app::OS_AppBase::RunEventLoop() + 60
49 AppFramework 0x1228f8cdc 0x122750000 + 1739996
50 AppFramework 0x1228f7050 0x122750000 + 1732688
51 Adobe InDesign 2025 0x100fdcefc main + 1008
52 dyld 0x18fac8274 start + 2840

F

fidgetyfishPLATFORM

Known Participant

Have you found a fix for this yet...
By @fidgetyfishPLATFORM

Are you using Typeface, and have you checked the solutions mentioned in this thread?

I have and this is the response from Typeface and their support team:

Hi Sarah,

InDesign v20.2 indeed seems to have trouble with auto activation. The Adobe InDesign team is aware and has been investigating the issue. According to Adobe the latest InDesign prerelease version v20.3 should fix the crashes. More info is available here:

https://indesign.uservoice.com/forums/601180/suggestions/49555079

If you don't want to wait for v20.3 you can temporarily revert to InDesign v20.1 which should work correctly:

https://helpx.adobe.com/download-install/using/install-previous-version.html

The crash happens in InDesign, so this cannot be fixed by Typeface. I recommend to send the crash reports to Adobe for further investigation.

Hope this helps.

Kind regards,

**

Typeface app

leo.r

Réponse

Community Expert

Are you using Typeface? If so then it seems to be incompatible yet (or at least its auto-activation function) with InDesign 20.2 judging by similar recent reports. Until Typeface (or Adobe) fixes the issue, you can revert to InDesign 20.1 (CC app > InDesign > Other Versions menu).

Mike Witherell

Community Expert

On my systems, InDesign 20.2 is running fine.

What OS version are you?

Mike Witherell

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