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Answered

"Error encountered while reading JPEG image. Image may be damaged or incompatible. Resave the image with different settings and try again."someone

Forum|Forum|8 years ago
January 25, 2018
8 replies
48614 views

I get this message when I try to place jpgs into indesign. What can be wrong with the files? And how to fix them?

Thanks in advance.

Correct answer IsaraBZ

In case this is still an issue: Usually this happens when you want to load/place JPG files with saving settings "progressive". Open it in PS and safe it with setting "basic" and it should work.

I

IsaraBZCorrect answer

Participant

In case this is still an issue: Usually this happens when you want to load/place JPG files with saving settings "progressive". Open it in PS and safe it with setting "basic" and it should work.

jasoncrp

Participant

Thank you IsaraBZ. This was EXACTLY the issue in our case. We had several end users saving their jpegs with the "progressive" option selected and once we re-saved them with the "basic" encoding selected, the files imported without issue. This is repeatable. IsaraBZ's response should be set to show as the actual answer.

T

Trashod230460457kd8

Participant

Try clearing your cache.

folajomii27740904

Participant

This issue hppens usually with files saved from apps like whatsapp. Simple trick is open in preview or any othe app that can open it, resave as jpg and import into indesign. works every time

K

Kandasamy223732151ybd

Participant

Image will be save as from JPEG to jpg in MS Paint / Photoshop / other application. It will solve this issue. One or some images that is no problem, but more than hundred images what will be the solution. Every image will be separately open in photoshop/mspaint and resave it to JPG format individually.

A

ajith123kumar

Participant

just rename indesign file name

bolkiahs13595396

Participant

Finally i can fix it by myself and need a little trick to solve it. First, if you want to know which photo that make it crash, you need to choose Export & Save as to jpg. And it will show you the page contain corrupted jpg which make this trouble. So, if you found that page you can replace the corrupted photo with the new one. And last, try to export to pdf. Good luck!

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Patrik2578182997qh

Participant

I was experiencing the same issue. Exporting the InDesign file to jpg's worked for me. I could easily see which page was causing the problem. I just needed to do an elimination process by removing each image and exporting that page till I knew which one it was. Thanks for the tip bolkiahs!

H

haroldl10967990

Participant

Note: Per Uwe's recommendation, I have reported this as a bug. If you would like to vote to have Adobe address this issue, here is the link to the report... error encountered reading image – Adobe InDesign Feedback

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haroldl10967990

Participant

I am encountering the same issue. i work with large format images (clipped PSDs more often than not) for trade show graphics, and this is definitely a bug with CC 2019 and not your image file. The reason I know this is that there is a workaround. It is not an answer to your question per se; but, the only way I have been able to get my work done is to re-install CC 2018, export my InDesign file as an IDML in order to open it and import the image into the file I open in 2018. I hope Adobe fixes this soon.

Adobe, please address this issue. If it were a matter of corrupt image files, they could not be imported into 2018 either.

L

Laubender

Community Expert

Hi Harold,

best report bugs here:

Adobe InDesign Feedback

Come back after and post the link to the report so that everyone can vote for fixing the bug.

Any chance that you can make the JPEG available that is showing the issue?
Best use an account on Dropbox or a similar service and post the link.

Thanks,
Uwe

Derek Cross

Community Expert

Which version of InDesign and OS are you using?

Sounds like a corrupt JPG, can you open it/them in other applications?

Create a fresh JPG with a new image and try Placing that in InDesign. If you have a problem again, maybe try resetting your InDesign preferences: Close InDesign. Then hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac), and relaunch InDesign. Respond in the affirmative to the dialog asking if you really want to replace the preferences.

Steve Werner

Community Expert

It's possible that the application that produced the JPEG files saved them in a non-standard way that InDesign doesn't understand. Try saving one as a JPEG in Photoshop to check.

But it's also possible you need to restore your preferences:

Trash, Replace, Reset, or Restore the application Preferences

A

anitap19818224Author

Known Participant

I tried to save them as a JPEG in photoshop but doesn't seem to work.

I haven't figured out how to restore my preferences in Indesign. Seems very complicated.

J

JointyJr

Inspiring

Could try a different file format, does it have to be a jpeg?

I take it the jpegs load back into Photoshop without problems? Might not be Indesign, Photoshop could be saving dodgy files, could try saving out a jpeg from something like Preview to see if this is the case.

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