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riegens
riegens
Inspiring
November 30, 2016
Answered

"Error encountered while reading jpeg image...."

  • November 30, 2016
  • 3 replies
  • 7898 views

"Error encountered while reading jpeg image. Image may be damaged or incompatible. Resave the image with different settings and try again."

I get this error when saving my InDesign CC document and InDesign is refusing to save my document.

Is there any way I can see, which of my 662 links is causing the problem?

None of my images are embedded and they all use CMYK colour.

Ideas anyone?

      This topic has been closed for replies.
      Correct answer riegens

      Hi.

      I solved the problem by hard-closing InDesign, restarting Mac and InDesign, re-opening the files from the crash-back-file and I was able to save the document as normal.

      Regards Mie

      3 replies

      В
      Валерия5F96
      New Participant
      December 16, 2020

      Hi,

      I solved it by resaving my images in Photoshop simply under another name.. Strange, but it worked for me.

      tzee70
      tzee70
      New Participant
      December 14, 2022

      Yes, it works for me, too. But I hope Adobe will sooner or later update this problem, because insering images in Indesign with those new jpg has become a long work.

      SanyamTalwar
      Adobe Employee
      SanyamTalwar
      Adobe Employee
      December 9, 2016

      Hi,

      Can you please provide the following information:

      1. InDesign Version

      2. Few sample jpeg files

      3. Please package the entire document upload to Creative Cloud account (or Dropbox) and send the document link to santalwa@adode.com. To package the document, Go to File -> Package

      Regards

      Sanyam Talwar

      riegens
      riegensAuthorCorrect answer
      Inspiring
      December 9, 2016

      Hi.

      I solved the problem by hard-closing InDesign, restarting Mac and InDesign, re-opening the files from the crash-back-file and I was able to save the document as normal.

      Regards Mie

      vladan saveljic
      vladan saveljic
      Inspiring
      November 30, 2016

      you could try removing half of the document and saving the remaining half.

      Then half  again until you find the problem page.

      For example if your document contains 600 pages you could find the problematic page at the latest after of 11 attempts.

      (This method can also be used to find for example a corrupt page which prevents the File Export in pdf format)

      ...also you could try to save your indesign file as .idml and then reopen it in indesig and try to save your file as indesign

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