"the IDML file conversion service is temporarily unavailable"

[gilj47283909]

I'm setting up some remote colleagues with an Adobe-based work station but for various reasons they're on PC whereas my team is on Mac. Our company only has CC 2014 for PC and we're on CC 2017, so there's a version mismatch. When the team opens our files they get the "the IDML file conversion service is temporarily unavailable" message. Is this a corporate firewall issue? Is there a way to do the conversion without passing files through to Creative Cloud? Any assistance would be greatly appreciated as I'm only in this office for a  few days helping people get up and running. Thanks!

[Laubender]

gilj47283909  wrote

… Are you saying that the service is now available off-line for users like that?…

I'm 99.9999 percent sure that's not the case…

Regards,
Uwe

[SanyamTalwar · Accepted solution]

One of our servers went offline resulting in the issue so some users were facing error while opening newer version indd documents in older versions. Now "IDML File Conversion Service" is available for all users.

[gilj47283909]

Got it. Thanks. Nothing has changed for the issue in this thread. (That's what I expected, just wanted to be sure for anyone who stumbled on this...)