"View PDF after export" option grayed out?

Forum|Forum|7 years ago
January 8, 2019
4 replies
5343 views

When exporting to PDF using a PDF preset, the PDF no longer launches automatically in Acrobat. I checked settings and the "View PDF after export" is grayed out. I tried making new preset but the option remains unavailable. I've updated software and current OS. I deleted InDesign preferences files and created new. Nothing works. What happened? Anyone know? Running CC V14.01 on a PC Win7. Never had the problem before. Have searched the threads and nothing helps or references any recent issue like this.

Correct answer BobLevine

Any other ideas? This did not work. ugh...

At this point, if none of the above help, I'd uninstall and resinstall.

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scotw74004221

Inspiring

It's grayed out if you are editing your PDF presets, but not grayed out when that dialogue comes up when you are actually exporting a PDF. From that dialogue, you can save the modified preset as a new preset with View PDF after export enabled.

Bill Silbert

Community Expert

Problems within panels (such as the "View PDF after export" option being grayed out) can often be fixed by deleting your InDesign cache files (which is not the same as deleting preferences).

To do so on a PC:

On Windows 7 and above the caches files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Local\Adobe\InDesign\Version [#]\<Language>\Cache.

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sbiscardiAuthor

Participating Frequently

Delete just the data in the cache folder? or one of the sub-folders? all sub-folders? see below

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sbiscardiAuthor

Participating Frequently

3 steps to always try and you may have done so already.

1: Reset your doc preferences

Troubleshooting 101: Replace, or "trash" your InDesign preferences [2009 Outdated & Locked]

The thread has a deeper clean solution that may work

2: If it's document only then export the file to IDML and then open that and saves an InDesign file. Try export again.

3: All else is not working - then a clean install Use the Creative Cloud Cleaner Tool to solve installation problems

Before doing this option - please try different PDF export settings.

I notice you have not shared a screen grab of your export options.

Tried all these things but uninstalling and reinstalling CC. screen shot export options. A preset from printer we have been using for several years. Reinstalled in June of 2018. I will uninstall the software and reload but if anyone sees anything in this preset that is causing the issue please post. thanks in advance!