Participant

Answered

reactivation InDesign CC

Forum|Forum|4 years ago
November 29, 2021
3 replies
790 views

I moved my computer to another room and I can’t enter my Adobe apps any more. My subscription is valid, next payment is due on 14 December. I logged in on the site, web connection is OK. What is going wrong? It says it can’t connect to Adobe Server, but the connection is solid. Adobe Support can’t help me, because I work on an older Mac 10.6.8 with InDesign CC. That works fine for me, but they advise me to buy a new Mac. Yeah right... Who can help?

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Correct answer BobLevine

There is no current versioin of any Adobe application that is supported on such an old system. I'm sorry, but you're going to find very little help beyond getting your hardware and operating system up to date.

L

Laubender

Community Expert

Hi jos en jurrv97045488,

what's the version of InDesign you are running on Mac OS X 10.6.8 ?

As far as I can remember only versions 8.1. and 9.3 of the Creative Cloud will do that.

However, both versions are not only not supported anymore, both versions are regarded as unauthorized.

See the long story about all this here:

See this list of authorized versions of apps in Creative Cloud vs unauthorized versions of apps in Creative Cloud:

https://helpx.adobe.com/enterprise/kb/remove-unauthorized-versions.html?mv=affiliate&mv2=red#listofproducts

Regards,
Uwe Laubender

( ACP )

(Link modified by the Moderator ^VS)

J

Jos & JurrAuthor

Participant

Thanx Uwe!
That’s probably the cause. Strange that I have chatted for a few hoiurs with Adobes helpdesk, and that they didn’t come up with this answer. I ran InDesign CC and Photoshop CS and Illustrator CS - for which I am paying € 50 per month since 2013 - and these provided more than enough for what I need to do with them. Until last Sunday they worked fine, and now I am forced to buy a new Mac. Just because Adobe will not validate my account - unless I am an overpaying customer. Next to the chat window with the helpdesk there was an ad for Adobe Creative Cloud ‘Now for €36 per month’. That is not going to compensate the forced buy of a new Mac, but it’s a start. And it shows that Adobe does not care for lifelong customers.

BobLevine

Correct answer

Community Expert

There is no current versioin of any Adobe application that is supported on such an old system. I'm sorry, but you're going to find very little help beyond getting your hardware and operating system up to date.

J

Jos & JurrAuthor

Participant

It’s an old mac, but also not current versions of the apps either. I don’t need upgrades for what I do... The only problem is that Adobe doesn’t validate my subscription. While it worked fine till yesterday.

BobLevine

Community Expert

Again, I'm sorry you're having issues here, but I don't think anyone is going to support anything that old.

I wish I could give you better news but nobody in this forum is going to be able to help. You're going to need to contact Adobe directly. Good luck and please do come back and let us know how you make out.

Peru Bob

Community Expert

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the InDesign forum so that proper help can be offered.

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