Participating Frequently

Question

Saving options on InDesign 19.4 not working

Forum|Forum|1 year ago
April 29, 2024
3 replies
1283 views

I've tried to save an .indd file I edited in Adobe InDesign but instead I got a cursor turn to a beachball symbol whenever I try to save the InDesign file (also on "Save As" and "Save New"). After a minute with the beachball, it disappears and resumes editing in InDesign without saving. Working on my personal MacBook Pro mid 2019, with Sonoma 14.4.1

I’ve done the following suggestions but to no avail:

Restarted laptop - not working
Cleared app cache and InDesign presences and restarted app - not working
Uninstalled app, restarted, reinstalled app - negative

All the solutions I tried haven't worked. Is there something wrong with InDesign ver 19.4 for Mac? Do I need to clear/delete a folder?

This topic has been closed for replies.

D

Daniel Steiger

Inspiring

He/she writes that it happens to all documents. So it can't be because of a single document.

Cache and preferences have also already been deleted.

Try disabling all network volumes so that you can disable all network services. So deactivate LAN, deactivate WLAN. If the fonts are enabled via Adobe Cloud, simply ignore them. If the fonts are activated via Document fonts, simply briefly rename this folder. The indesign document could look wrong now, but it doesn't matter. It's about knowing if the problem persists.

If the problem no longer exists. The problem must be with the network connection or the fonts.

E

Eugene Tyson

Community Expert

A lot of people think they have deleted/restored preferences and actually transpires they have not done it correctly or using different methods etc. can yield better results.

That's why I'm asking for the OP to respond with definitive things they have tried.

I have seen far too often with people saying they have tried this and that - and turns out they didn't.

That's why I ask.

M

MidniteFox03Author

Participating Frequently

Prior to having issues with InDesign, I did have a wierd issue with my iCloud a few weeks ago; I ended up reinstalling the MacBook Pro's OS (problems like iCloud files weren't syncing/syncing slow, couldn't access iCloud from system settings, Finder was stalling everytime I was trying to access any iCloud folders or links). I was using Slack earlier today after doing the InDesign testing (of the Save As and Open funtions) and I also had the app idle while trying to download a file.

E

Eugene Tyson

Community Expert

If a document is not behaving well then try

File>Export

Choose IDML

Open the IDML in InDesign
Save the file as a new InDesign file with a new name
See if the issue persists.

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Try resetting your preferences:

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

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Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

M

MidniteFox03Author

Participating Frequently

I already cleared the Preferences and cache and then uninstall/reintall InDesign 19.4 before posting on the community board.

I havnen't tried the Export. I was about to today but even opening a file after opening InDesign 19.4 this evening, the app was stalling! Had to force quit.

I ended up reverting back to an older version (19.2) and currently testing.

E

Eugene Tyson

Community Expert

As per my link info - reinstalling rarely fixes anything.

I posted a link to the creative cloud cleaner app - have you tried this?

Plus the links I provided show more indepths ways that you may or may not have tried.

Hard to know exactly what you tried - so those are my standard replies to see if we can get you up and running again.

leo.r

Community Expert

does it happen with all files or only specific ones?

you said: After a minute with the beachball, it disappears and resumes editing in InDesign without saving.

does "resumes editing in InDesign without saving" mean that you can continue editing but the changes are not saved when you close the file?

also, I read reports that changing font weight of a variable fonts results in disabling saving abilities in InDesign (that is, file can't be saved). can it be related to your case somehow?

are you files on your hard drive, or a network, or cloud service?

and lastly, does the problem go away if you revert to InDesign 19.3 (you can do so from Creative Cloud app):

M

MidniteFox03Author

Participating Frequently

does it happen with all files or only specific ones?

Was happening to all my InDesign files.

you said: After a minute with the beachball, it disappears and resumes editing in InDesign without saving.

does "resumes editing in InDesign without saving" mean that you can continue editing but the changes are not saved when you close the file?

Yes, it just resume editing without saving it at all

also, I read reports that changing font weight of a variable fonts results in disabling saving abilities in InDesign (that is, file can't be saved). can it be related to your case somehow?

I haven't even started editing when I tried to save a new version. Same with the other InDesign files (from different projects) I have on my laptop. So I don't think it's related to fonts.

are you files on your hard drive, or a network, or cloud service?
On my laptop hard drive - not online

and lastly, does the problem go away if you revert to InDesign 19.3 (you can do so from Creative Cloud app):
I reverted back to InDesign 19.2. Currently testing

leo.r

Community Expert

I reverted back to InDesign 19.2. Currently testing

By @MidniteFox03

ok keep us updated.

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