Screen Tearing Issue Returns in InDesign 2024/2025

Forum|Forum|1 year ago
November 7, 2024
1 reply
2527 views

Well, it was gone for some time, but now the screen teraring is back in Indesign 2024, and InDesign 2025. Reset prefs and all; preview on CPU doesn't change anything but turning off the GPU acceleration seems to work for awhile. I thought this issue had been fixed, but apparently not.

Abhishek Rao

Community Manager

Hi @mojoprime,

I'm sorry to hear about the screen tearing issue you're encountering in InDesign 2024 and 2025. To assist you further, could you please provide the following information:

1. Exact version of InDesign you are currently using for both 2024 and 2025 (e.g., version number 18.x, 19.x, etc.).
2. Operating system details (e.g., Windows 11, macOS Monterey, etc.).
3. Could you confirm whether this screen tearing occurs in both versions (2024 and 2025) of InDesign?
4. Does the issue happen only in an open document or even on the InDesign homescreen?
5. How frequently does this issue occur-every session, or sporadically?

To temporarily address the screen tearing, turning off GPU Performance is an effective step. Here’s how to do that:

1. Go to 'InDesign > Preferences > GPU Performance'.
2. Uncheck 'GPU Performance' to disable it.
3. Click OK to apply the changes.

Disabling GPU can reduce screen tearing but might affect performance slightly. Let me know if these details help or if you need more assistance!

Thanks,

Abhishek Rao

mojoprimeAuthor

Known Participant

I'm sorry. I should have included that.

InDesign 19.5, 20.0

Mac OS Sonoma 14.7.1

Mac Studio 64gb, M2 Ultra, 2tb HDD

The tearing occurs in both InDesign 19.5 and 20.0.. Doesn't occur on the home screen, only occurs when a document is open. It seems to ccur every session. I hadn't updated or changed anything, It just showed up yesterday and now it's affecting everything. Again, no updates were made until I found the issue. Then I tried downloading the new version of. InDesign to check if it was there; it is there on the new version (20.0) as well. I updated to the latest version of Sonoma 14.7.1; that didn't help either.

Disabling GPU does make it go away. That stinks because it does affect performance.

Abhishek Rao

Community Manager

Hi @mojoprime,

Thanks for the detailed update! It sounds like the issue is specific to your current user profile, especially since it persists across both InDesign 19.5 and 20.0, and even after updating macOS.

To further troubleshoot, could you try the following:

1. Create a new admin user account on your Mac and try running InDesign there. This will help determine if the issue is related to your current user account or a broader system issue.
If the tearing issue doesn’t occur on the new account, it could suggest a conflict or setting within your current account.

2. Could you please share the make and model of the monitor you're using? Additionally, let me know if you're using HDMI, Type-C, or DisplayPort to connect your monitor. Sometimes, display connection types can influence graphic rendering and cause issues like screen tearing.

If the issue doesn’t occur on the new admin account, it might indicate a setting or conflict in your current account. In that case, a clean installation of the Adobe Suite on your main account might be necessary to resolve any corrupted preferences or settings causing the problem.

Let me know how it goes, and I'll be happy to assist further if needed!

Best,
Abhishek Rao

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