Service credit Issues

[Leeah B]

I got a service credit sent to my email on September 27th and I thought that was really cool I no longer have to pay my monthly fees for a while but since then Adobe has tried to charge me every month since then and now because I haven't paid my adobe subscription I can;t use any of my apps and I would like this to be fixed. 

I have attached the email I received below

 

[Manan Joshi]

You will have to get this resolved by Adobe support. These are peer to peer forums will very little Adobe staff participation. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

[BobLevine]

I'm afraid nobody here can help. You'll need to contact Adobe Support directly. Good luck.