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Sarah Bundy24253010otvx
Inspiring
August 2, 2022
Answered

Share for Review Comments Disappearing

  • August 2, 2022
  • 3 replies
  • 2005 views

This is similar to the issue reported here: https://community.adobe.com/t5/indesign-discussions/indesign-share-for-review-update-the-link-deletes-comments/m-p/12946653#M477426. 

Except now, I don't have to update the link for the comments to disappear, all I have to do is make an edit!

Today (08/02/22) when I opened my files, the markers were all there and I could see the comments in the Review window. I edited my first file, replyed to all comments, saved, and updated the link with no issues. But this afternoon with my second file, all of the comments just disappear every time I make an edit. I closed the file without saving it and when I reopened it, the comments were back; but when I made another edit, they disappeared again. I'm afraid to continue trying to edit this file because I don't want to save it and have the issue transfer to the published version the way they did here: https://community.adobe.com/t5/indesign-discussions/indesign-share-for-review-no-highlights-or-markers-comments-only/m-p/12987273. Please let me know if there is any way to fix this.

This topic has been closed for replies.
Correct answer Sarah Bundy24253010otvx

Thanks for replying, Rishabh. It suddenly started working normally, so I guess this is resolved. Thanks for your time!

3 replies

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Diogo Nuno
Inspiring
August 21, 2022

I am experiencing the same issue!

 

it happened to me yesterday

M
Maiada29817168v6mu
Participant
May 10, 2023

I have the same issue. When I share the file with collegeaus, the comments disappear. Is there a way to solve this?

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    Sarah Bundy24253010otvxAuthor
    Inspiring
    August 4, 2022

    Good Morning, Rishabh.

    I replied to your message in the post; but I didn't receive a response in the post, so I don't know if you saw it.

    We are using InDesign 17.3.

    As you can see from my address, I work for a State government agency; I'm not authorized to post a link or the file of our incomplete publication because it might be accessed by the general public. May I e-mail those to you directly?

    Have a great day!

    Sarah Bundy
    {Personal details removed by MOD}

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    August 4, 2022

    Glad to hear that one of the files is working. The one which is not working, you can send me directly by clicking on my name through DM. 

    S
    Sarah Bundy24253010otvxAuthorCorrect answer
    Inspiring
    August 4, 2022

    Thanks for replying, Rishabh. It suddenly started working normally, so I guess this is resolved. Thanks for your time!

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    August 3, 2022

    Hi @Sarah Bundy24253010otvx ,

     

    Sorry to hear about the trouble. Could you please confirm the version of InDesign and will it be possible for you to share the published link and the file with us? We'll try our best to assist you with this.

     

    Regards

    Rishabh

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    Sarah Bundy24253010otvxAuthor
    Inspiring
    August 3, 2022

    We have version 17.3. I work for a State government agency, so I can't post a link or the file here where an incomplete publication can be accessed by the general public. May I e-mail you directly?

    S
    Sarah Bundy24253010otvxAuthor
    Inspiring
    August 3, 2022

    I just lost comments for another file. When I open the published view, all markers and comments are there, but when I open the file in InDesign, it looks like there is no Share for Review at all. It looks lik this issue is happening again: https://community.adobe.com/t5/indesign-discussions/indesign-share-for-review-update-the-link-deletes-comments/m-p/12946653#M477426 

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