Share for Review Links Not Loading

Forum|Forum|3 years ago
March 9, 2023
3 replies
2708 views

All of my InDesign Share for Review links have been stuck in a loop and won't open. We've been able to brute force open them by refreshing our browser a few times but even that doesn't work every time.

Has anyone else been experiencing this and is there a fix?

This topic has been closed for replies.

Correct answer Nathan Marroquin

Update: the dev team has made some changes and the frequency seems to be down (at least for me) but they are still working on it to remove the loading error.

A

Alex23440558akxb

Participating Frequently

Same here my friend. SOLUTION: Ask people to use the link in incognito mode.
It may be the cache in the browser. Coz if you clean the cache it loads perfectly again.

H

Hailey28639201woqg

Participant

This worked perfectly for me! Thank you.

Nathan Marroquin

Adobe Employee

Sorry you are experiencing this. I sent a note to the team to take a look.

I'm curious of a few things:

Is this with all reviews, or just recently created, or just older reviews?
What browser and operating system are you on?
Are the links set to "public" access, or just invites?

Nathan MarroquinCorrect answer

Adobe Employee

Update: the dev team has made some changes and the frequency seems to be down (at least for me) but they are still working on it to remove the loading error.

A

Alex23440558akxb

Participating Frequently

It's getting better for me. I haven't had issues loading the doc when sharing with others or refreshing the page. And I'm not even using the incognito mode. Thanks for addressing this issue guys.