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ffiigg
Inspiring
February 14, 2021
Answered

Share for Review (Public/w Password): Asking clients to create Adobe account

  • February 14, 2021
  • 12 replies
  • 5001 views

I've been using the Share for Review (Public/With Password) with all clients for a few months now.

 

Clients would click the public link, pop the password in and see/comment on the file.

 

However this last week, when clients click on the link its asking for them to sign in or create an Adobe account? Which kinda defeats the purpose of a public Share for Review.

 

Is this happening to others?

 

This topic has been closed for replies.
Correct answer Anshul_Saini

I know this is an older post from earlier in the year but similar to "minipouce" below I'm experiencing the same issue with creating a new or updating an old review link. I create a public link with password and send out the link to our clients who aren't on Adobe accounts and the link is asking for them to create Adobe accounts, they don't even get a prompt for the password field, just a standard new Adobe login page. I've tried to log out of my adobe account and open the file directly in InDesign like past posts said to fix the issue but I'm still getting the same results of public(with password) or private direct emailed links asking clients to create Adobe accounts. Please advise if this is a new bug again. I'm running the latest version of InDesign as of this post which is 16.3 Thanks for any help.


Hi @MatteLayer_04 @E_Williams,

 

Sorry about this trouble. We have addressed this issue in our latest update of InDesign v16.4. I would request you to update and let us know how it goes. We'd be happy to help you out.

 

Thanks & Regards,

Anshul Saini

12 replies

Participant
February 18, 2021

I've tried multiple ways to get my team to review my files and no matter how I set up the Share for Review they can not access the files. There seems to be a handful of us in the same boat. 

ffiigg
ffiiggAuthor
Inspiring
February 16, 2021

Similar issue for me, also created a post about it here.

However mine are public links with passwords. Adobe asks for the stakeholder to login (they don't have Adobe accounts). 

Ashutosh_Mishra
Inspiring
February 18, 2021

Hi there,

 

Sorry to hear about your experience. Product team is aware about this issue & is working to fix this. We'll share an update once it is fixed. We appreciate your patience.

 

Regards,

Ashutosh