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ffiigg
ffiigg
Inspiring
February 14, 2021
Answered

Share for Review (Public/w Password): Asking clients to create Adobe account

  • February 14, 2021
  • 12 replies
  • 5001 views

I've been using the Share for Review (Public/With Password) with all clients for a few months now.

 

Clients would click the public link, pop the password in and see/comment on the file.

 

However this last week, when clients click on the link its asking for them to sign in or create an Adobe account? Which kinda defeats the purpose of a public Share for Review.

 

Is this happening to others?

 

    This topic has been closed for replies.
    Correct answer Anshul_Saini

    I know this is an older post from earlier in the year but similar to "minipouce" below I'm experiencing the same issue with creating a new or updating an old review link. I create a public link with password and send out the link to our clients who aren't on Adobe accounts and the link is asking for them to create Adobe accounts, they don't even get a prompt for the password field, just a standard new Adobe login page. I've tried to log out of my adobe account and open the file directly in InDesign like past posts said to fix the issue but I'm still getting the same results of public(with password) or private direct emailed links asking clients to create Adobe accounts. Please advise if this is a new bug again. I'm running the latest version of InDesign as of this post which is 16.3 Thanks for any help.


    Hi @MatteLayer_04 @E_Williams,

     

    Sorry about this trouble. We have addressed this issue in our latest update of InDesign v16.4. I would request you to update and let us know how it goes. We'd be happy to help you out.

     

    Thanks & Regards,

    Anshul Saini

    12 replies

    K
    karloverhere
    Known Participant
    November 13, 2023

    This problem is back for me.  have started a new thread
    https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/47458529-share-for-review-public-links-no-longer-working

    E
    Ellie VdB
    Participant
    November 10, 2023

    I'm working with MAC OS Ventura 13.5 And Indesign 19.01; and i seem to have exactly this issue, only, i have put it on Any person with the link can view (because its fast and easy and i have in and outside contacts who need to review). It was working great and suddenly from one moment to the other the "guest" users (who did not need to log in or use a password at all) are asked to log in with their adobe account. There was no update of the program in between.

     

    With my Illustrator 28.0 it worked for a bit and then it only shows half the file, like it shows all the artboards, but empty, without the designs. 

     

    I tried turning it (the laptop) off and on again 😉 And also rebooted the programs several times, deleted and recreated the links, but the problems persist. Help! I rely on the review function quite a lot.

    F
    fosforuscw
    Participating Frequently
    December 11, 2021

    Came here to see if this issue has been resolved.

     

    Been using InDesign since it was called PageMaker. Would love it if "Share for Review" actually worked, like frame.io works for video feedback. My clients don't have an Adobe account, nor do they want one. Please tell me that one day "Share for Review" will actually work as intended.

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    August 9, 2021

    Hi all,

     

    Sorry to hear about the trouble this issue has caused. We fixed this issue in 16.2.1 release, but it it has resurfaced again. While we are fixing this issue, I would suggest installing the previous version as a workaround.

     

    I would also request if you could take a moment to share this issue on our UserVoice page (https://indesign.uservoice.com/).  This way, you will keep getting all the updates related to this feature and other users can also upvote.

     

    Regards,

    Srishti

     

     

      M
      minipouce
      Participant
      August 2, 2021

      Hello, 

      Review shared to public with password has been working fine so far. However upon a new review - with new link generated and password, my clients are asked to sign up or create a user account to review.. (I also tried this on incognito browser to test myself).. Seems that the resolved problem has resurfaced.. please help..

        Ashutosh_Mishra
        Ashutosh_Mishra
        Inspiring
        March 3, 2021

        Hi All,

         

        This issue has been resolved by the product team. Please try using the feature & let us know if you still have concerns around it. We'll be happy to look into it.

         

        Regards,

        Ashutosh

          HarisNikolovski
          HarisNikolovski
          Participant
          March 3, 2021

          Hi All,

           

          I just tested and issue still exist. I shared document for review. Other free Adobe ID account gets the invitation, but there is no shared documents with it?!

           

           

          janinet27071651
          janinet27071651
          Participant
          February 22, 2021

          I use the Share for Review - public (with Password) for client feedback and haven't had any issues until now. Clients would click the public link, enter their password and be able to access their file with no problems.

           

          Now, however, it's asking them to log in to their Adobe account and they are unable to access the file at all.

           

          I'm not too sure why it's doing this all of a sudden, could you please advise why the public share for review is not longer working as it had been up until now?

          Geоrge
          Geоrge
          Legend
          February 22, 2021

          If user have Adobe ID and do login is he can to review your publication? 

          Remember, never say you can't do something in InDesign, it's always just a question of finding the right workaround to get the job done. © David Blatner
          S
          Serdrag
          Inspiring
          February 18, 2021

          Again, I'm unable to share a document to review. It looks like a recurent problem. Impossible for my reviewers to connect  to see our document. I try to two ways, By invitation and my password.  On their computer,  I could only log to see the document with the email address of my account and my password . (Sorry but I don't want to share that with everybody, lol). 

          kglad
          Community Expert
          kgladCommunity Expert
          Community Expert
          February 18, 2021

          you have an adobe cloud document:

           

           

           

          and the link doesn't work for others to view the document?

           

           

          S
          Serdrag
          Inspiring
          February 18, 2021

          When I go to your image and try to get a link, it says that I have nothing there.  (BTW, I don't know there Adobe stocks those files as I'm unable to delete them after the completion of reviewing). 

           

          I'm using the feature Share to review (just before publish online) in the menu at the top (The one with a box and an arrow getting up) (*The one using push pin to indicate where you have to correct the text). It publish the document but even if I gave the password and the address to my reviewers, they aren't able to connect to see it.  The only way to see the document is to connect to the given web address with my email and my password. 

          Ashutosh_Mishra
          Ashutosh_Mishra
          Inspiring
          February 18, 2021

          Hi there,

           

          Sorry to hear about your experience. Product team is aware about this issue & is working to fix this. We'll share an update once it is fixed. We appreciate your patience.

           

          Regards,

          Ashutosh

            Zebedy78
            Zebedy78
            Participant
            February 18, 2021

            First time trying Share for Review and when I created a link it asked for a password. There's nowhere I can see to 'set a password'. What am I missing? Ideally if I'm sharing privately (not public) then it shouldn't need a pw. Surely?

            ffiigg
            ffiiggAuthor
            Inspiring
            February 27, 2021

            If you choose the Public then you have the option to add a Password by clicking on Require Password. You then copy the link and share with all your stakeholders.



            If you choose Invite Only, you simply enter the emails and Adobe will automatically send the link via email to stakeholders.

             

            However, as my original post – this option is super buggy right now. So whatever you might choose, might not actually work until the Product Team fix it. 😉

            L
            Community Expert
            LaubenderCommunity Expert
            Community Expert
            February 18, 2021

            "Is this happening to others?"

            Could be a bug.

            I think the developers are working on a solution.

             

            Regards,
            Uwe Laubender

            ( ACP )

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