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Shortcuts not working on Indesign 2023

Explorer ,
Oct 19, 2022 Oct 19, 2022

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I am using the newsst version of Indesign. (updated) 
And the newest version of MacOS. 
I am using a french keybord. 
I am using Indesign in english. 


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correct answers 1 Pinned Reply

Adobe Employee , Oct 21, 2022 Oct 21, 2022

I appreciate your patience, @Quentin5E2B. The team confirmed this is a known problem, and a bug has previously been filed for it.

 

Your issue has been flagged in the bug so that it may be looked into.

 

As soon as I learn of any updates from the team, I will post them here.

 

Thanks,

Harshika

 

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Adobe Employee ,
Oct 19, 2022 Oct 19, 2022

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Hi @Quentin5E2B ,

 

Sorry to hear about the trouble. Could you please share more about which shortcuts are not working and is it happening on a specific file or multiple files?

 

Regards

Rishabh

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Explorer ,
Oct 19, 2022 Oct 19, 2022

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For exemple, show guide : command + ; 
On all files is the same, it is not working on Indesign. 

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Adobe Employee ,
Oct 19, 2022 Oct 19, 2022

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Thanks for sharing the details, @Quentin5E2B I am getting this checked on my end and will update you as soon as I hear from the team. 

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Adobe Employee ,
Oct 19, 2022 Oct 19, 2022

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Meanwhile, I am getting this checked, could you please try the suggestions shared here https://community.adobe.com/t5/indesign-discussions/shortcut-hide-view-guides-command-not-working/m-... and let us know if this helps?

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Explorer ,
Oct 19, 2022 Oct 19, 2022

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Ok, thank you @Rishabh_Tiwari. I am trying this now 

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Explorer ,
Oct 19, 2022 Oct 19, 2022

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i added a new shortcute, and it is working now for show guide
But it would be good to know why and how to fix it. 
Also i experience the same issues with some other shortcuts. 
for exemple shortcut "duplicate"isn't working too. I added also a new shortcut. 

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Explorer ,
Oct 19, 2022 Oct 19, 2022

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Did you find the reason why it might not working properly? 

 

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Community Expert ,
Oct 19, 2022 Oct 19, 2022

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Bonjour, Quentin, cela fonctionne sur la même machine, dans la version précédente ?

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Explorer ,
Oct 19, 2022 Oct 19, 2022

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Bonjour @PECourtejoie
En fait ca marche sur illustrator. J'avais essayé hier.
Par contre, J'ai telechargé Indesign hier, et je viens de l'utiliser aujourd'hui pour la premiere fois.
Et ca ne marche pas. Est ce que tu serais pourquoi? 

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Adobe Employee ,
Oct 19, 2022 Oct 19, 2022

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Hi @Quentin5E2B,

 

Thank you for sharing the requested info. We tried testing the issue with the French keyboard at our end. I assume this to be an expected behavior as the keyboard layout changes from language to language. 

 

Attaching the screenshot for both English and French on a mac machine.

English keyboard:-

 

image (9).png

French Keyboard:-

 

image (10).png

 

You can now create custom shortcuts for the French keyboards by mapping the same keys as the English keyboard.

 

Hope it helps.

 

Thanks,

Harshika

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Explorer ,
Oct 19, 2022 Oct 19, 2022

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Thank you for help @HARSHIKA_VERMA , i had a look at it. And i created some custom shortcuts. 
But i don't undesrtand something, why the french keybord and shortcut work on Illustrator. 
And in the same time when i used the same french keybord on Indesign it is not working. 
it is okey to use alternative custom shortcuts. but it would be great if we could find the reason that make this issues with Indesign and fix it. And avoid the need to creat new shortcuts, each time it won't work. 

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Adobe Employee ,
Oct 19, 2022 Oct 19, 2022

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I understand your concern, @Quentin5E2B. Would you mind sharing the screenshot of the French keyboard you're using? Please also share the screenshot of the shortcut you're applying in Illustrator so that we can check on our end. We tried similar shortcuts in Illustrator with a french keyboard, and it didn't work either. 

 

We will try our best to help.

 

Thanks,

Harshika

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Explorer ,
Oct 20, 2022 Oct 20, 2022

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Thanks, @HARSHIKA_VERMA for your help. 
Sure, here you can find the screenshot of the French keyboard i am using. 
French keyboard on mac : 

Screen Shot 2022-10-20 at 13.43.12.png

Here you can see see the screenshot of the shortcut that i am applying in Illustrator. 
Cmd+; is working on illustrator with french keybord. 

Shortcut cmd+; in Illustrator :

Screen Shot 2022-10-20 at 13.50.15.png

Here you can see the screenshot of the shortcut in Indesign. 
But Cmd+; is not working in Indesign with french keybord. 
So i created a custum shortcut for indesign : Opt+;  

Shortcut Cmd+; in Indesign. 

Screen Shot 2022-10-20 at 13.46.01.png

So, why the shortcut Cmd+; with french keybord isn't working on Indesign? 

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Community Expert ,
Oct 20, 2022 Oct 20, 2022

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@Quentin5E2B @Was cmd+; correctly listed prior to your change?

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Explorer ,
Oct 20, 2022 Oct 20, 2022

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Yes the Indesign shortcut Cmd+; was there already before my change.

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Explorer ,
Oct 20, 2022 Oct 20, 2022

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Any infos, @HARSHIKA_VERMA ? 

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Community Expert ,
Oct 20, 2022 Oct 20, 2022

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@HARSHIKA_VERMA IMHO the layout should have no bearing, the position of the key is irrelevant, what is relevant would be the ascii code produced, isn't it? The main issue with the AZERTY keyboard are the numbers that require shift, by default when you type on what is 12345... on a QWERTY, you get &é"'( etc...

But again, ; is produced without the shift modifier, therefore should work. Look at the fact that @Quentin5E2B is able to use that key with Option...

 

@HARSHIKA_VERMA if I may suggest the following: did you try the previous version on the French keyboard as well, to see if the issue is unique to the 2023 release?

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Explorer ,
Oct 20, 2022 Oct 20, 2022

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@PECourtejoie, Thank you for helping with this issues 

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Adobe Employee ,
Oct 20, 2022 Oct 20, 2022

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Hi @PECourtejoie ,

 

I appreciate your response. We value your participation in our InDesign community. I get what you're saying. Let me give the team this case so they may look at it more thoroughly.

 

It doesn't work on any of the earlier versions of InDesign or Illustrator that I've tested.

 

@Quentin5E2B, Regarding this specific case, I'm consulting the group. As soon as I receive any information from the team's end, I will update the topic.

I'll make every effort to assist.

 

Thanks,

Harshika

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Community Expert ,
Oct 21, 2022 Oct 21, 2022

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Thank you for your transparency, @HARSHIKA_VERMA 

I'm pinging some French speaking ID experts.

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Adobe Employee ,
Oct 21, 2022 Oct 21, 2022

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I appreciate your patience, @Quentin5E2B. The team confirmed this is a known problem, and a bug has previously been filed for it.

 

Your issue has been flagged in the bug so that it may be looked into.

 

As soon as I learn of any updates from the team, I will post them here.

 

Thanks,

Harshika

 

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Explorer ,
Oct 21, 2022 Oct 21, 2022

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Super, thank you very much @HARSHIKA_VERMA. I will be waiting for any updates. Also thanks to the teams that works on it. As well to everyone who were here to help to fix the issues @PECourtejoie @Rishabh_Tiwari

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New Here ,
Nov 08, 2022 Nov 08, 2022

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Shortcuts not working for me as well, mainly the spacebar to move around the artboard, ALT-hold for copy, and SHIFT-hold to keep objects moving straight. 

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New Here ,
Oct 19, 2022 Oct 19, 2022

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Same here. Shortcuts that worked in previous version are not in the new version. For example, pressing "F", used to control the windows appearance function, now it does nothing.

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