Still, InDesign won't respond upon opening. Tried all the workarounds from Adobe and this forum.

[eugene525]

Hello, I'm on a Mac with OS Monterey. Before a personal trip I made last week, my InDesign files worked fine.  Upon my return, InDesign refused to respond. I can open files but, within a minute or so, the spinning ball of death starts. All I need do is move the cursor, which sets it off. I opened new and old files. Same. I've uninstalled/installed the program, twice. I've rebooted several times. Removed all corresponding preference files, twice. Same. I've saved an old file with a new name. Didn't change. I'm stuck and bit miserable. Any suggestions I haven't heard? Please help.  Thanks. Al

[Anshul_Saini]

Hi there,

Sorry to hear about the trouble you are facing. I would request you to share a few more details like:

• The exact version of InDesign
• Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
• Where are the files and links saved (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
• When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
• Please check if turning off the internet help resolve the issue?
• Are you using TimeMachine? If yes, please check if turning it off/ disabling it help resolve the issue?
• Please check if turning off preflight  (Window > Output > Preflight > Deselect the checkbox) help resolve the issue?
       
• Please try different Display options (View > Display Performance) in InDesign. I recommended working on Typical Display.
• Please try turning off GPU performance from InDesign preferences (cmd + k > GPU Performance > uncheck GPU Performance and see if that helps?

We will be looking forward to your response.

Thanks & Regards,

Anshul Saini

[eugene525 · Accepted solution]

Hello, Anshul,

After several trials, I came across the true problem. A conflict between some typeface/fonts arose, for reasons I can't figure out. But, my InDesign documents are finally up and running again. No more headaches, for now. Sorry for the wild goose chase.