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Spendrups
Spendrups
Participant
March 13, 2025
Question

Struggling to understand how to use my files after the changes Adobe has made

  • March 13, 2025
  • 2 replies
  • 142 views

Hi.

I'm struggling to understand how to use my (work-related) files after the changes Adobe has made.

 

For a long time, all my files have been on an external SSD in the Creative Cloud Files folder and the other day when I tried to open an Indesign document from the CC folder I got a message that it's not possible to open the file. See attached screenshot.

 

Can/should I continue working with the files from this local folder or should I handle it in some other way?

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 13, 2025

ie, your locally stored ssd files are still there.  they are just in a renamed (per the @Abhishek Rao link) folder.

Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
March 13, 2025

Hi @Spendrups,

 

Thanks for reaching out. The recent changes to Creative Cloud Synced files may be causing this issue. Adobe has discontinued the feature, so files stored in the Creative Cloud Files folder are no longer accessible the same way. You can move your files to another directory or transfer them to your local drive and open them from there.

Check out this guide for more details on the changes: Discontinuation of Creative Cloud Synced files

Let me know if you have any further questions. 

 

^

Abhishek

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