Substituted Glyphs in Gotham

Report · Dec 29, 2018

We experienced two instances of glyphs being substituted in Gotham Light & Medium. A dash was substituted with a DM glyph. A register mark was substituted with a lowercase s with an accent. Has anyone else experienced similar issues with Gotham?

Running CC 2018, this was in InDesign. Using Universal Type Server with auto activation plug-in turned on. There were no font errors opening the documents. No pink highlight over the glyphs in question. Just incorrect glyphs.

Report · Dec 30, 2018

Yes. My company has had several instances of oddity with Gotham. Our issues were related to the fact that different clients had provided the agency with their version of Gotham and so we wound up with versions from Opentype, Postscript Type 1 and Truetype. Worse yet there were multiple versions of each type of font created at different times. This sort of thing is not unusual in an agency but what was unusual was that the different versions of Gotham had some weird quirks (this is not usually the case with multiple versions of the same font). The most blatant quirk was that superscript characters such as ® would display in a different size from one version to another. There were also tracking, kerning and even leading differences between the versions. We work in a multi-user environment and many operators need to work on the same job but it became impossible to make sure that the correct version of Gotham was open on any given machine as the job routed from one computer to the next (even with FontExplorer Pro auto-activation) and headache inducing issues arose. You did not say what version of Gotham you have (Opentype, Postscript Type 1 or Truetype). My suggestion would be to get the most up to date Opentype version. Opentype works completely cross platform (you did not say what operating system you are on) and, in my experience, is the most reliable. With an oddball font like Gotham that is essential.

Report · Jan 02, 2019

Thanks Bill,

We have a similar situation. Different versions of Gotham from different clients. We have a version that has worked fine for years. Then we got a new one. That's when we noticed some glyph substitutions. I've never run into this before with multiple versions of the same font. As you mention, it's not usually the case.

The fonts are showing OpenType - PS in Suitcase. We are running Macs. I think we've cleaned out the versions that were giving us trouble. Thanks for taking the time to share your case. It seems like there is some strange behavior to be expected from Gotham. We'll have to keep an eye on it moving forward.

Ken

Report · Jan 03, 2019

Why don’t you contact the font foundry which designed it?

Report · Jan 03, 2019

Please try adjusting your settings in the Universal Type Client setting in InDesign. Use the following article and Turn Off the option of 'Pick Best Match':

https://help.extensis.com/hc/en-us/articles/115010259727-Missing-Fonts-Dialog

If the font is not available/installed, it will not substitute for a similar/alternate font and will present you with a missing font dialog box that includes additional font information and our FontSense ID Number, which we use to identify the correct font(s) being used.

If you still are experiencing issues, please contact our Support Team using the link below:

https://help.extensis.com/hc/en-us/requests/new