Skip to main content
P
peterk74334068
Participant
March 31, 2022
Answered

Suitcase Font Activation ID 2022 does not work

  • March 31, 2022
  • 3 replies
  • 1126 views

The latest version of InDesign 2022 and the latest version of Suitcase Fusion / TeamSync (22.0.4) with the corresponding plugin do not work.
With InDesign 2021 and the latest plugins everything works fine. In AI 2022 everything also works fine.
Only ID 2022 seems to have an incompatibility. According to Extensis, this is due to InDesign, as they have already received similar feedback.
Is there anything Adobe can do?
Mac Monterey 12.2.1 · Indesign 2022 17.2 · Suitcase Fusion 22.0.4

This topic has been closed for replies.
Correct answer HARSHIKA_VERMA

Hi All,

 

We appreciate your patience. The issue is fixed with the latest InDesign version (17.2.1). Please update InDesign to the latest version and see if that helps.

 

If you still experience the issue on the 17.2.1 version, then please try resetting the preferences. It will fix the issue.

 

Let us know if you need further assistance. We'd be happy to help.

 

Thanks,

Harshika

3 replies

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity ManagerCorrect answer
Community Manager
May 10, 2022

Hi All,

 

We appreciate your patience. The issue is fixed with the latest InDesign version (17.2.1). Please update InDesign to the latest version and see if that helps.

 

If you still experience the issue on the 17.2.1 version, then please try resetting the preferences. It will fix the issue.

 

Let us know if you need further assistance. We'd be happy to help.

 

Thanks,

Harshika

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
April 5, 2022

Hi @peterk74334068 @Andy5C85,

 

We are sorry for the trouble. We are able to replicate the issue at our end with multiple fonts on v17.2 & in some instances, on v17.1 as well. We have logged a bug a with the product team last week, and they are currently investigating the issue on a priority.

 

I would request you to upvote this UserVoice (https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/44970238-installed-font...) if not done already. By doing this, you will keep on getting updates related to this issue.

 

Also, if possible, please share the download link to the fonts which are not showing up in Indesign here or via DM with me.

 

In the meantime, you may install the older version of Indesign v17.0.1 or earlier until this issue gets fixed.

 

Regards,

Anshul Saini

P
peterk74334068Author
Participant
April 6, 2022

This is the font-family which is affected.

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
April 6, 2022

Hi @peterk74334068,

 

Thanks for getting back to me. I am afraid I don't see a font family name or download link or font file attached. Would it be possible for you to share the actual font download links via DM with me? You can upload them on Google Drive/ OneDrive or any similar service and share the download link on DM.

 

I will be looking forward to it.

 

Regards,

Anshul Saini

Willi Adelberger
Community Expert
Willi AdelbergerCommunity Expert
Community Expert
March 31, 2022

You have either to wait until Suitcase provide an update or ask them. There is not an incompatibility from InDesign, but from suitcase if they do not correspond.

A
Andy5C85
Known Participant
March 31, 2022

Didn't we already agree it's not a Suitcase issue? I think it's great that Adobe hasn't even acknowledged the issue.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices