Suitcase Font Activation ID 2022 does not work

Community Beginner ,
Mar 31, 2022 Mar 31, 2022

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The latest version of InDesign 2022 and the latest version of Suitcase Fusion / TeamSync (22.0.4) with the corresponding plugin do not work.
With InDesign 2021 and the latest plugins everything works fine. In AI 2022 everything also works fine.
Only ID 2022 seems to have an incompatibility. According to Extensis, this is due to InDesign, as they have already received similar feedback.
Is there anything Adobe can do?
Mac Monterey 12.2.1 · Indesign 2022 17.2 · Suitcase Fusion 22.0.4

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correct answers 1 Correct answer

Adobe Employee , May 09, 2022 May 09, 2022
Hi All, We appreciate your patience. The issue is fixed with the latest InDesign version (17.2.1). Please update InDesign to the latest version and see if that helps. If you still experience the issue on the 17.2.1 version, then please try resetting the preferences. It will fix the issue. Let us know if you need further assistance. We'd be happy to help. Thanks, Harshika

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Adobe Community Professional ,
Mar 31, 2022 Mar 31, 2022

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You have either to wait until Suitcase provide an update or ask them. There is not an incompatibility from InDesign, but from suitcase if they do not correspond.

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Explorer ,
Mar 31, 2022 Mar 31, 2022

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Didn't we already agree it's not a Suitcase issue? I think it's great that Adobe hasn't even acknowledged the issue.

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Adobe Employee ,
Apr 05, 2022 Apr 05, 2022

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Hi @peterk74334068 @Andy5C85,

 

We are sorry for the trouble. We are able to replicate the issue at our end with multiple fonts on v17.2 & in some instances, on v17.1 as well. We have logged a bug a with the product team last week, and they are currently investigating the issue on a priority.

 

I would request you to upvote this UserVoice (https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/44970238-installed-font...) if not done already. By doing this, you will keep on getting updates related to this issue.

 

Also, if possible, please share the download link to the fonts which are not showing up in Indesign here or via DM with me.

 

In the meantime, you may install the older version of Indesign v17.0.1 or earlier until this issue gets fixed.

 

Regards,

Anshul Saini

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Community Beginner ,
Apr 06, 2022 Apr 06, 2022

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This is the font-family which is affected.

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Adobe Employee ,
Apr 06, 2022 Apr 06, 2022

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Hi @peterk74334068,

 

Thanks for getting back to me. I am afraid I don't see a font family name or download link or font file attached. Would it be possible for you to share the actual font download links via DM with me? You can upload them on Google Drive/ OneDrive or any similar service and share the download link on DM.

 

I will be looking forward to it.

 

Regards,

Anshul Saini

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Community Beginner ,
Apr 06, 2022 Apr 06, 2022

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Hi Anshul

I hope this works:
https://transfer.echt.ch/index.php/s/UXiixaHZAZirAU5/download

Regards

Peter

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Adobe Employee ,
Apr 06, 2022 Apr 06, 2022

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Thanks, @peterk74334068. I am able to download the files. I will be forwarding it to the product team. Thanks again!

 

Regards,

Anshul Saini

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Adobe Employee ,
May 09, 2022 May 09, 2022

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Hi All,

 

We appreciate your patience. The issue is fixed with the latest InDesign version (17.2.1). Please update InDesign to the latest version and see if that helps.

 

If you still experience the issue on the 17.2.1 version, then please try resetting the preferences. It will fix the issue.

 

Let us know if you need further assistance. We'd be happy to help.

 

Thanks,

Harshika

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