Templates thumbnail not showed.

[ThanitT]

Is anyone know how to fix this? Templates thumbnail when I create a new files is blank, only the one I downloaded is showed. First I thought my internet was slow but look like its not in case. 

If anyone know how to fix it, Please help me!

[Steve Werner]

Let's clarify what you're talking about. When you create a file and want to use it again, you're creating a preset, not a template. A template is made when you create a file and save it by choosing File > Save As > InDesign 2023 Template. It's a file which has a .indt extension. Which are you talking about?

[Steve Werner]

A preset has no content, only the structure of the document so it doesn't have a preview. A template has content and can have a preview.

[ThanitT]

No, In the image I attached, In templates section you'll see some of them have a thumbnail, that the one I downloaded. But for the rest of them is blank.

[Steve Werner]

You're looking at pre-made templates which you're getting for free or paying for from Adobe Stock. When I look at those templates the ones you're talking about don't have a full-size template. That appears in the Template details:

[ThanitT]

That not what I'm talking about, In the image you attached, it showed a thumbnail for every templates but for me the thumbnail is blank except the one I downloaded, I just want to know is it anyway to fix it.

[Steve Werner]

So you're saying that when InDesign opens to the Home page, and you turn on the Adobe Stock Templates, that initially, you're not seeing the tiny thumbnails. That I've never seen.

If this happens in every new InDesign file you create, then you should try restoring your InDesign preferences and caches. This article  explains how to do this:

https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

[ThanitT]

I'll try, Thank you!

[Alexandra27719052w6ph]

I am having the same issue... were you able to fix it? 

[HARSHIKA_VERMA]

Hi @Alexandra27719052w6ph,

Thank you for reaching out. Would you mind telling us the version of InDesign and the details of your operating system?

Have you tried restoring your InDesign preferences as suggested by our expert?

We will try our best to help.

Thanks,

Harshika

[DaCoops]

Hi Harshika,

I am having the same issue not seeing the templates to choose from in the app.

This is what I am doing as follows.

1. I open InDesign

2. I choose open more presets

3. The more presets window opens & you have the choice to "lets start something new"

4. I choose and click on the document presets link, this goes directly yo rhe print menu and shows blank document prests to choose fro0m as well as around 43 templates to choose from.

- These templates are not previewable they are blank apart from saying what they are and they are free, there is NO IMAGE to preview.

Please see screenshot attachments showing mentioned above issues.

Thanks for any help as to why this is not working correctly.

System notes:

Laptop: Processor 12th Gen Intel(R) Core(TM) i9-12900H, 2500 Mhz, 14 Core(s), 20 Logical Processor(s)

Running Windows Microsoft 11 Pro with the most recent windows update. Software Indesign Updated and running 18.1x64 - updated Feb 1 2023

[HARSHIKA_VERMA]

Hi @ThanitT,

Thank you for sharing the requested info. The issue seems to be happening on a Windows machine wherein the template previews are blank under the new document panel. I checked with the team, and there is a bug logged for the issue, and you will definitely see the fix in future releases of InDesign.

Thanks,

Harshika

[Steve Werner]

After being saved to your computer, they show up in my Mac Finder, when selecting the file:

[HARSHIKA_VERMA]

Hi All,

Please continue to upvote this request: https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/46240864-unable-to-see-... for better visibility. Meanwhile, the team is working on this bug.

We will let you know as soon as the bug is fixed. 

Thanks,

Harshika

[HARSHIKA_VERMA · Accepted solution]

Hi All,

Thank you for your understanding and patience throughout this process. We're pleased to inform you that the latest release of InDesign 18.4 addresses this issue and should provide a resolution for you. If the update is available in your country, we kindly request that you install it and let us know if the problem is resolved.

We genuinely appreciate your cooperation and will continue to support you in any way we can.

Thanks,

Harshika