Text disappears when typing in text box

Community Beginner ,
Jun 17, 2021 Jun 17, 2021

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I'm getting this issue where when I make any changes to text within a text box, like typing within it, cutting/pasteing, editing, etc. the text disappears. Sometimes it'll come back if I click out of the text box. Sometimes it comes back if I switch between normal and preview mode.

 

It doesn't happen every time, but often enough to be incredibly annoying.

 

I'm running:

  • Mac OS 11.4
  • Macbook Air M1 2020
  • InDesign 16.2.1
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correct answers 2 Correct answers

Adobe Employee , Sep 22, 2021 Sep 22, 2021
Hi All, We're currently investigating this issue. We'd appreciate if you could share the information listed below: 1. Version of the OS & InDesign. 2. Device Information. 3. Whether it happens with GPU Performance enabled/disabled or both. 4. Does resetting TextEdit preferences on macOS help? 4. A sample of the file. 5. Preferences files(You may find the location of these files here). This information would help us assist you accordingly. You can share the information with me over DM. Rega...

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Adobe Employee , Oct 27, 2021 Oct 27, 2021
Hi All, Sorry to hear about your experience. We're still working on the fix however we have observed this workflow shared below has helped on some machines. Could you try these and share your observations: 1. Open FontBook, 2. Select all fonts 3. Right-click and select Validate fonts, 4. Delete the font that was marked as having Issues.  5. Restart InDesign.  Hope this is helpful! Regards, Ashutosh

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Explorer ,
Oct 28, 2021 Oct 28, 2021

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Def not an Adobe issue

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Engaged ,
Oct 28, 2021 Oct 28, 2021

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It's an Adobe issue in that no other app has this problem, including Photoshop and Illustrator.

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Community Beginner ,
Oct 29, 2021 Oct 29, 2021

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100% agreed.

Kind regards,
Adam Arkinstall Creative Designer

 

[PII removed by moderator]

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Community Beginner ,
Oct 29, 2021 Oct 29, 2021

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Of course this is an adobe issue, it’s their software. The monthly subscription fees are exorbitant so it needs to be right. Making excuses for Adobe isn’t helpful to be honest.

Kind regards,
Adam Arkinstall Creative Designer

[PII removed by moderator]

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Engaged ,
Oct 27, 2021 Oct 27, 2021

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Happening with CC2022 v17. Monterey 12.0.1. Mac mini M1. Just last evening. Multiple times.

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Explorer ,
Oct 27, 2021 Oct 27, 2021

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Just happened to me. We should male this a drinking game. @adobe

 

 

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Community Beginner ,
Oct 27, 2021 Oct 27, 2021

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We'll all need new livers by next Tuesday...

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Explorer ,
Oct 27, 2021 Oct 27, 2021

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I'd be trashed within an hour of getting to work!  LOL

 

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Engaged ,
Oct 27, 2021 Oct 27, 2021

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Id is the buggiest app I use. I’d have cirrhosis by now if we did.

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Adobe Employee ,
Oct 27, 2021 Oct 27, 2021

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Hi All,

 

Sorry to hear about your experience. We're still working on the fix however we have observed this workflow shared below has helped on some machines. Could you try these and share your observations:

1. Open FontBook,

2. Select all fonts

3. Right-click and select Validate fonts,

4. Delete the font that was marked as having Issues. 

5. Restart InDesign. 
Hope this is helpful!

 

Regards,

Ashutosh

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Explorer ,
Oct 27, 2021 Oct 27, 2021

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All fonts validated. 

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Explorer ,
Oct 28, 2021 Oct 28, 2021

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Dear Mishra,

Thank you for the attention. I followed your instructions.

From the 935 fonts. I had 18 Issued ones that I deleted.

I restarted Indesign an I recognised a small difference in the font approach from Indesign.

I looks like that the text doesn't dissappeare so quickly as before, so I think there is connection in your theory.

But the problem in still there. So I don't think it is the solution. Maybe it's in the amount of fonts?

 

So please keep up the good work an give us the solution!

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Community Beginner ,
Nov 09, 2021 Nov 09, 2021

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Hi Ashutosh, none of the above worked has for me. The fonts are all validated. I've had this problem for months, zooming in and out everytime I edit text in InDesign. It is not acceptable. I cannot work out what else to do. I'm at my wits end.

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Explorer ,
Nov 10, 2021 Nov 10, 2021

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The only thing that has worked for me is quitting every other program while I'm working in InDesign. It's not a solution by any means but it's a workaround until you have to open Photoshop or check your mail. LOL

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Explorer ,
Nov 10, 2021 Nov 10, 2021

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I'm surprised you were able to come to the forum.

 

I heard a $4800 Macbook Pro M1 MAX also fixes the issue. 

 

Dear Adobe, 

 

This issue still persists, although a solution is marked on the thread.

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New Here ,
Nov 25, 2021 Nov 25, 2021

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This is not a "solution". Some of the projects I work on need types which have small issues... 

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New Here ,
Nov 25, 2021 Nov 25, 2021

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Doesn't work at all. Sooooooo… 
I'm moving to Affinity Publisher. Adobe's empire is crumbling.

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New Here ,
Jan 26, 2022 Jan 26, 2022

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Affinity Publisher? I will check it out. Thanks.

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New Here ,
Nov 30, 2021 Nov 30, 2021

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With this manipulation, the problem is ALWAYS present.

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Explorer ,
Dec 01, 2021 Dec 01, 2021

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Hi Ashutosh,

I have validated all my fonts. No font problems found but the disappearing type problem persists. This issue only started after upgrading to version 17.0 of Indesign. Nothing else on my system changed. The previous version was fine for me.

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Participant ,
Dec 08, 2021 Dec 08, 2021

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I have another problem besides disappearing text. When i select say import or make pdf with my mouse it doesnt work. After restart of Indesign it works. Sometimes even save is not responding. Anyone else having this issue?

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Engaged ,
Dec 08, 2021 Dec 08, 2021

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I've had that. But not since I wiped my M1 and started over again from scratch. Unlike Photoshop and Illustrator, InDesign seems to be invasive to the OS. I could be wrong (usually am with this stuff), but a small list of issues went away (even after already doing the delete preferences dance) when I redid my system. 

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New Here ,
Dec 10, 2021 Dec 10, 2021

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Still waiting on a proper fix here... none of the fontbook or other suggestions have helped

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Community Beginner ,
Dec 29, 2021 Dec 29, 2021

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I'm having this terrible issue even after a complete reinstall, deleting all earlier preferences and all. Using an macbook pro 2020 M1 13", 8gb memory, with Monterey 12.0.1. I have 254 fonts installed, all were validated. 

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Explorer ,
Dec 30, 2021 Dec 30, 2021

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FIXED?

Last evening (10:41 CET Rome), I got fed up with this disappearing text problem and decided to contact Adobe Customer Support. It took a while, but I was able to connect with an Adobe Customer Care specialist, Jai Prakish, who was very helpful. I had to explain several times to him that the disappearing text problem was hugh and chronic and there were hundreds, if not thousands of Apple M1 users who were having the problem. I told him people are frustrated and angry with Adobe. I also told him I didn't want a fix for my individual problem, but a fix for everyone with an update. I also pleaded with him and Adobe to respond in this forum and let people know they are working on the problem. This is the message I received from Adobe this morning:

----------------------------------------------------------

Your Adobe Case ADB-22630635-V1K9

Dear Robert,

Greetings of the day!
Thank you for contacting Adobe. We are happy to help. 
We had a conversation regarding your issue that you were facing with InDesign application while typing in the text box and text disappears on Mac M1.  We would like to inform you that the issue will be fixed in next update. (My bold and text size) You ac do following things to fix this issue:
-Close InDesign and unplug secondary/multiple monitor and then launch InDesign and check, if it works fine with this then connect secondary monitor. If your issue persist again with secondary monitor we suggest you to please work with single monitor until next update. (Next update will come soon)

- Reset InDesign Application preferences by following steps:
Please open below given location, then rename the InDesign version you are using with .old extension.

C:\Users\username\AppData\Roaming\Adobe\InDesign\Version () Rename it to Version().old
C:\Users\username\AppData\Local\Adobe\InDesign\Version ().Rename it to Version().old
 We will update soon on Community as well.
 However, if the issue remains unresolved, please feel free to reach out to us and we will try our best to fix the issue for you.

Thanks for working with us, 

Adobe Customer Care  

-----------------------------------------------------------------

I haven't tried this yet to see if it works, but will do so and report back. From what I've seen in the posts on this issue, the problem isn't about a secondary monitor, but we'll see.

I hope this helps.

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