Text disappears when typing in text box

Community Beginner ,
Jun 17, 2021 Jun 17, 2021

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I'm getting this issue where when I make any changes to text within a text box, like typing within it, cutting/pasteing, editing, etc. the text disappears. Sometimes it'll come back if I click out of the text box. Sometimes it comes back if I switch between normal and preview mode.

 

It doesn't happen every time, but often enough to be incredibly annoying.

 

I'm running:

  • Mac OS 11.4
  • Macbook Air M1 2020
  • InDesign 16.2.1
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correct answers 2 Correct answers

Adobe Employee , Sep 22, 2021 Sep 22, 2021
Hi All, We're currently investigating this issue. We'd appreciate if you could share the information listed below: 1. Version of the OS & InDesign. 2. Device Information. 3. Whether it happens with GPU Performance enabled/disabled or both. 4. Does resetting TextEdit preferences on macOS help? 4. A sample of the file. 5. Preferences files(You may find the location of these files here). This information would help us assist you accordingly. You can share the information with me over DM. Rega...

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Adobe Employee , Oct 27, 2021 Oct 27, 2021
Hi All, Sorry to hear about your experience. We're still working on the fix however we have observed this workflow shared below has helped on some machines. Could you try these and share your observations: 1. Open FontBook, 2. Select all fonts 3. Right-click and select Validate fonts, 4. Delete the font that was marked as having Issues.  5. Restart InDesign.  Hope this is helpful! Regards, Ashutosh

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Engaged ,
Nov 16, 2021 Nov 16, 2021

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Yessir. It's Adobe's issue, but until they actually care and do something, it's all our issue.

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Explorer ,
Nov 17, 2021 Nov 17, 2021

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It drove me mad too. I bought a new MacBook Pro with 10GPU's and it's gone.

It's clear that the problem is in the encoding of the GPU's in combine with 1M by Adobe.

I told them. Hopefully there will be a sollution soon.

But it's not your monitor, not your computer settings, not your OS, but the software together with 1M and there GPU's.

Adobe is/was long in denial hopefully the pick it up.

 

 

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Community Beginner ,
Nov 18, 2021 Nov 18, 2021

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I have the same issue and it's INFURIATING. I'm now on macOS Monterey and InDesign 17.0.1 - It's been happening for months and has not improved. So frustrating and painful and distruptive while I'm working - such a waste of time!!! FIX THIS ASAP. Tell me what to do?? 

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Explorer ,
Nov 18, 2021 Nov 18, 2021

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Turning off GPU performance in the preferences fixed it for me.

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Engaged ,
Nov 18, 2021 Nov 18, 2021

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Like cutting your legs off because your wife keeps putting your pants on backwards.

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Explorer ,
Nov 18, 2021 Nov 18, 2021

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Agreed. Workarounds are a pain. Best workaround I've found though is to make the page refresh somehow like turn on and off reveal guides (command-;) as it's not too disruptive.

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Community Beginner ,
Nov 18, 2021 Nov 18, 2021

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I do that too but even that's ANNOYING. Shouldn't have to do that!! I've uninstall and installed again so fingers crossed. If it's still an issue, i'll try GPU performance but I am a graphic designer. These problems should not have to occur at all

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Engaged ,
Nov 18, 2021 Nov 18, 2021

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HA! I just tried the Command-; and it didn't stick. The guides flashed when I hit the key command, the went back to hidden. Tried to show grid, same thing. Had to hold both of those key commands down while they flashed on and off and then let it go to keep the guides or the grids on. And had to do the same to turn them off.

 

Quit the app and rebooted and now it works as expected.

 

Basically, Adobe has not yet coded for the m1 chip efficiently. Or maybe it's the new way the RAM works, since some are suggesting the M1 Max chip solves this issue.

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Community Beginner ,
Nov 20, 2021 Nov 20, 2021

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I've been doing a similar strategy by hitting W to toggle between normal and preview modes. But that makes it slip some 'w' letters on the text when I send to proofreading. Will try now to use reveal guides instead.

 

But it's so frustrating to have to use this for such a long time, with Adobe not even showing up at this thread so bring updates. I've using InDesign since the first version, but the lack of support on this issue is disappointing. If it wasn't for the lack of options, I'd have shifted to another software by now.

 

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Explorer ,
Nov 21, 2021 Nov 21, 2021

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Crystian— I think a lot of us are extremely frustrated Adobe isn't replying to this thread. Yes, and we don't really have any other real options, we're at the mercy of Adobe—they know that and are taking their sweet time doing anything.

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New Here ,
Nov 18, 2021 Nov 18, 2021

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That seems to work for me too as a temporary work around. M1 MacBook Pro (13-inch, M1, 2020)

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Explorer ,
Nov 19, 2021 Nov 19, 2021

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NicRed—I understand your frustrations—I feel the same way. I am also using macOS Monterey and InDesign 17.0.1. 

I am actually finding myself putting off project I need to use InDesign for because this problem is so invasive—thanks, Adobe, for being so responsive to the needs of your customers.

I've been using Aldus/Adobe products (InDesign, Bridge, Lightroom, Photoshop, Illustrator, Premier Pro, etc) since time began; yes, there have been problems to overcome, but I've never come up against such difficult issue with their software. I've always been a strong advocate of Adobe products, giving them that 10 when they ask (too often) for a rating.

But now, Adobe's total lack of response to this problem has me starting to lose my loyality. Is anyone from Adobe reading this discussion? There hasn't been a post by an Adobe employee in a long time. This is an Adobe Support Community, but there doesn't seem to be any support coming from Adobe. 

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New Here ,
Nov 19, 2021 Nov 19, 2021

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Hi – not sure when this was last updated, but this is definitely still a troubling issue with InDesign 17.0.1 for 2020 M1 Macs. It's really impacting workflow and would love to get this fixed asap.

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Community Beginner ,
Nov 20, 2021 Nov 20, 2021

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Isn't it possible to run InDesign on Rosetta in the meantime until they fix this?
I'm looking to get a Mac mini M1 but as 75% of my work goes through InDesign, can't do it unless it's stable.

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Engaged ,
Nov 21, 2021 Nov 21, 2021

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Not a solution, rather, a hack, I am finding today (so who knows how long it will last) is to dial back the amount of RAM Photoshop uses (or quit it while Id'ing). This appears to help with the dissapearing text issue, and also the issue of photoshop not being able to even boot, crashing everytime until I reboot my Mac mini M1, with 16 GB RAM, or the flash of pink before opening an Illustrator file. I've also been successful using CleanMyMac's RAM purge option.

 

So, from my POV, it's an inneficient usage of M1 RAM that's at the heart of many of the issues I'm having with CC at the moment.

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Community Beginner ,
Nov 21, 2021 Nov 21, 2021

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So everyone is pulling their hairs off forcing their way by working in a bugged M1 version when they could run it on Rosetta 2? Or maybe Rosetta 2 version isn't availiable on M1 mac anymore since native version is out? Or people are just playing extra drama to get this thing fixed as it should already be?

Lot of questions, not many answers.

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Community Beginner ,
Nov 21, 2021 Nov 21, 2021

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that answer s not specific to @jeffhalmos 
This website's UI is just s.h.i.t that's all.

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Community Beginner ,
Nov 22, 2021 Nov 22, 2021

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Hi Ashutosh—any solutions as yet?? This is a big issue that needs fixing and answers.

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Community Beginner ,
Nov 22, 2021 Nov 22, 2021

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Look at the post by user @ AudioControl in the topic below.

https://community.adobe.com/t5/indesign-discussions/indesign-2022-17-0-1-display-is-glitchy/td-p/125...

 

He seems to have found a solution by setting up the UI sizing of "user interface scaling" in Preferences to the smallest. The fix seems to work with other users as well, care to try?

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Community Beginner ,
Nov 23, 2021 Nov 23, 2021

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The UI of this website is an absolute disaster…
Answers get buried in old pages… If this is the kind of tool Adobe has no wonder feedback can't reach the devs.

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Community Beginner ,
Nov 23, 2021 Nov 23, 2021

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Community Beginner ,
Nov 23, 2021 Nov 23, 2021

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hi everyone following this thread. I contacted Adobe for tech support regarding the disappearing text / text previewing issue in InDesign, and I had a remote access session with the guys. They said it's a font issue that they fixed by accessing my machine. It seems resolved (although I am hesitant ... watch this space). Worth a try getting in tough with helpdesk and investigating.

 

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Engaged ,
Nov 23, 2021 Nov 23, 2021

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A font issue. That only InDesign has. Only on M1 Macs. But not M1 Max. Ya, no. 

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Explorer ,
Nov 24, 2021 Nov 24, 2021

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It's no font issue. They told me same. Loose all conflicting fonts etc etc.

But Jeff is right. I bought a M1 Max with big GPU instead of my M1 from Februari and all the problems are over!

It's code problem of Adobe. After 20 years there still building on the same platform. I had presentations 15 years ago with great idea's of Adobe but they never came out. They showed things of next level program integration, we are still waiting. The have to rebuild CC all over again. They competition of grafic programs is a lot a steps ahead of CC.

I bit the same as Quark 20 years ago. Who dares to take the first step.

 

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Adobe Community Professional ,
Nov 24, 2021 Nov 24, 2021

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Question--if the M1 Max works but the M1 doesn't, wouldn't that point to an Apple problem (with the M1 processor)? It seems to me that Apple is constantly throwing curve balls between the old processors, the new processors, and the continual OS changes. Not saying that InDesign doesn't have a code problem, but it seems like Adobe is coding to a moving goal post. 

David Creamer
ACI / ACP / ACE

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