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Text disappears when typing in text box

Community Beginner ,
Jun 17, 2021 Jun 17, 2021

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I'm getting this issue where when I make any changes to text within a text box, like typing within it, cutting/pasteing, editing, etc. the text disappears. Sometimes it'll come back if I click out of the text box. Sometimes it comes back if I switch between normal and preview mode.

 

It doesn't happen every time, but often enough to be incredibly annoying.

 

I'm running:

  • Mac OS 11.4
  • Macbook Air M1 2020
  • InDesign 16.2.1
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correct answers 2 Correct answers

Adobe Employee , Sep 22, 2021 Sep 22, 2021
Hi All, We're currently investigating this issue. We'd appreciate if you could share the information listed below: 1. Version of the OS & InDesign. 2. Device Information. 3. Whether it happens with GPU Performance enabled/disabled or both. 4. Does resetting TextEdit preferences on macOS help? 4. A sample of the file. 5. Preferences files(You may find the location of these files here). This information would help us assist you accordingly. You can share the information with me over DM. Rega...

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Adobe Employee , Oct 27, 2021 Oct 27, 2021
Hi All, Sorry to hear about your experience. We're still working on the fix however we have observed this workflow shared below has helped on some machines. Could you try these and share your observations: 1. Open FontBook, 2. Select all fonts 3. Right-click and select Validate fonts, 4. Delete the font that was marked as having Issues.  5. Restart InDesign.  Hope this is helpful! Regards, Ashutosh

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Community Beginner ,
Sep 23, 2021 Sep 23, 2021

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I have the 8GB M1 Mac Mini and the 16GB version and it's exactly the same on both

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New Here ,
Oct 22, 2021 Oct 22, 2021

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  1. Mac OS 10.14.6 and Indesign 16.4
  2. Mac Book Pro 15” Retina Late 2013
  3. I had a similar problem but with images that didn’t display correctly when I added a shadow or tilted the image or changed the shape to a circle. The images disappeared in the preview mode. Or the frame around the image disappeared when I tilted it. The problem was gone when I turned off the GPU Performance.
  4.  (My issue was not with the text.)
  5.  I'm not sure wich file to attach...

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Community Beginner ,
Nov 10, 2021 Nov 10, 2021

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Hi Ashutosh,

 

1. MacOS Monterey 12.0.1 + InDesign 2022 (17.0)

2. MacBook Air (M1, 2020) 

3. Happens in both viewing screens

4. Resetting prefs doesn't work. 

4b. Happens will all of my InDesign files

5. Not sure what you are looking for in preference files, a screen shot of each section? I've never altered these preferences.

 

I'm not seeing any new revolations for this issue, so I'm replying. Overall my laptop is only a few months old, I didn't have any issue the first month, but now it's every project I work on in InDesign. I just went from BigSur to Monteray, both OS systems had the same issue. As you can see I'm working on the the latest version of InDesign too. It's always up to date. Any help would be appreciated. It's very disruptive to mine and everyone elses work flow.

 

Thank you!

 

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Engaged ,
Nov 10, 2021 Nov 10, 2021

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Until the InDesign team learns how to work fully with M1, or remove legacy code or whatever is clogging it up, the only way to get past this issue is to turn off and back on the GPU Performance checkbox whenever the issue crops up. I have to do it a few times a day on an M1 mini with 16GB RAM.

 

The issue is over half a year old regarding M1 Macs, but it goes back to at least 2017 (https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/20408851-indesign-perfo...). So.

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Community Beginner ,
Nov 10, 2021 Nov 10, 2021

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Yep, that's what I do all day long, toggle. So yes, it's a quick fix at least, but still frustrating none-the-less. Thanks for the response. I just wanted to make sure I didn't miss the "fix" yet! 

 

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Engaged ,
Nov 10, 2021 Nov 10, 2021

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IF ONLY!

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Explorer ,
Nov 21, 2021 Nov 21, 2021

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Ashutosh— Your absence on this thread for the past two months is disgusting. Are you still investigating this issue? How about a progress report. Adobe's lack of response to this issue incomprehensible and reeks of disregard for all us who have been loyal to Adobe over the years. Get with it!

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Community Beginner ,
Nov 21, 2021 Nov 21, 2021

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I completely agree, Robert. It’s nothing less than a disgrace. Years of support for Adobe from loyal customers and this is their response - or lack of one. Adobe will pay a price on time for this. Meanwhile, Adobe: respond and deal with this chaos. Get a grip on Indesign / M1 chip problem.

Sent from my iPhone

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Adobe Community Professional ,
Nov 21, 2021 Nov 21, 2021

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Disgusting is inappropriate--frustrating would be more apropos. And there was no need to call out Ashutosh directly.

 

Ashutosh's job description is Senior Technical Support Consultant, who I suspect feeds information to the programmer team(s). These teams generally don't give progress reports (there could be legal implications here)--they just release new updates after testing. 

 

Get mad at Adobe and/or Apple corporations, but don't make it personal against a single person. 

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Explorer ,
Nov 21, 2021 Nov 21, 2021

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Cream-Training—I apologize if my use of the word disgusting gave the impression I was criticizing Ashutosh personally. That certainly wasn't my intent and I'm sure he's a fine person and an excellent support consultant. Not to debate semantics, however, he represents Adobe, who so far, has failed to deal with this serious issue. I'm sure this failure has disgusted many people, like myself. To give Ashutosh credit, he's the only Adobe representative who has responded to the issue in the last two months. No one is blaming him, but a multitude of people are mad and frustrated with Adobe over the issue, which unfortunately, that hasn't elicited a response from them in over two months, much less a solution. Adobe's silence portends a disregard for its customers, so even an update that they are still working on the problem would be encouraging.

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New Here ,
Nov 22, 2021 Nov 22, 2021

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1. OS 11.5.2, InDesign 16.2.1

2. MacBook Air M1 2020

3. No idea status of GPU Performance, and I don't care to poke around to do the analysis that Adobe should do.

4. No interest in resetting any preferences. See comment above.

 

InDesign worked fine until InDesign upgrade, and I have loved it for years. Now text disappears. Now I have to click forever on layers, links, etc., to get a response. The app is generally sluggish. If we were not forced to upgrade, we would not have these problems. I am unbelievably annoyed. 

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Explorer ,
Nov 22, 2021 Nov 22, 2021

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How is your investigation going?

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Community Beginner ,
Nov 23, 2021 Nov 23, 2021

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Thank you for your suggestions and comments, as of yet this is still not resolved ☹
I’ve tried turning “GPU performance” OFF
And changing “User interface scaling" in Preferences to the smallest

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New Here ,
Nov 26, 2021 Nov 26, 2021

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OSX 11.5.1

MacBook Pro 13” M1 2020

Happens with both GPU enabled and disabled.

Resetting TextEdit preferences didn’t work.

Sample of the file doesn’t matter - it happens on all files, all across - either new or old.

Preference files: the link is a bit confusing - I have a lot of cache files in the InDesign caché folder, so I can't help with that.

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Adobe Community Professional ,
Sep 22, 2021 Sep 22, 2021

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John said:

"5. Sorry, I'm having difficulty locating the ID pref files.

None are located in Library > Preferences for both overall, system or user."

 

Hi John,

well, you could navigate to the preferences in several ways.

One is to use InDesign's Scripts panel where you have the User folder stored inside.

 

Out of my head:

There is a "Show in Finder" command on that folder that brings you a few steps deep inside your InDesign's preferences folder with the name Version 16.0 for InDesign 2021. Go up into the hierarchie of folders until you reach the folder that contains the Version 16.0 folder. Store the folder that contains the Version 16.0 folder in your Favorites so that you have always access.

 

Be super careful when you do the following steps:

[1] Quit the running InDesign 2021

[2] Backup that Version 16.0 folder, that contains all the preferences.

[3] Remove or rename that Version 16.0 folder

[4] Finally restart InDesign 2021.

 

A new Version 16.0 folder will be created while InDesign is starting up. All your personal settings of menus and workspaces will be set anew to default. Also your Color Management Settings will be set to default. So change them back to your old custom ones if necessary before you procede, especially before you create new documents.

 

Regards,
Uwe Laubender

( ACP )

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Adobe Community Professional ,
Sep 23, 2021 Sep 23, 2021

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This is an issue that Adobe is aware of and is working on. A work around for now is to zoom in zoom out.

9565B6E9-13C1-4A7D-ACDE-873A6474D06E.jpeg

https://community.adobe.com/t5/indesign-discussions/text-disappears-when-typing-in-text-box/m-p/1212...

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Community Beginner ,
Jun 22, 2021 Jun 22, 2021

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Hi, I've just upgraded to a MacBook Air and reinstalled CC. Now I'm experiencing an issue with text editing, where the text disappears completely or partially, and only reappears when I zoom in or out via the shortcuts cmd- and cmd+

This isn't a text wrap issue, it's definitely a bug of some kind that I didn't have previously. Help!

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Adobe Employee ,
Jun 22, 2021 Jun 22, 2021

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Jesseingham, which Adobe application or service are you encountering the disappearing text in?  What process did you use to transfer your files to the new MacBook Air?

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Community Beginner ,
Jun 22, 2021 Jun 22, 2021

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Sorry, should have said – InDesign. I migrated from an external hard-drive back up of my previous MacBook Pro using the migration assistant... 

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Adobe Community Professional ,
Jun 22, 2021 Jun 22, 2021

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If you are using a brand new MacBook Air which has Apple's new M1 chip rather than the older Intel chip then make sure that you have updated your InDesign to version 16.3 which is the first version of InDesign that runs natively on the M1. Any earlier version of InDesign would be running on emulation software called Rosetta 2. Many users have reported problems running InDesign through Rosetta 2. Hopefully updating to the new version will solve your problem.

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Community Beginner ,
Jun 23, 2021 Jun 23, 2021

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Thanks Bill - my version of InDesign is 16.2.1, but the Adobe CC desktop app is telling me that's the most recent version, not offering an update to 16.3. However I've followed advice on another thread to delete my Adobe Preferences and SavedData files, and – fingers crossed – that seems to have fixed the issue. I'll make sure I update to 16.3 as soon as it's available though. Thanks for your help.

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Adobe Community Professional ,
Jun 24, 2021 Jun 24, 2021

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Apparently not all users are being offered 16.3 at this time. You may still be able to install the beta version that runs native on the M1. Look under the beta apps in your Creative Cloud desktop app and see if it is available for you to install.

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Community Beginner ,
Jun 24, 2021 Jun 24, 2021

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Tried installing the beta version – it installs, but when I open it, I just get 'Your InDesign (Beta) build has expired.' So no joy there :o) Starting to wish I'd stuck with my old Pro.

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Adobe Employee ,
Jun 24, 2021 Jun 24, 2021

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Jesseingham, with the variety of errors you are encountering, you may want to start over with setting up the MacBook Air.  

 

You will have much better success if you choose to move your documents and settings to the new computer, instead of transferring everything.  Adobe applications, in particular, are not designed to be copied from one computer to another, which is what the migration assistant does.

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Adobe Community Professional ,
Jun 24, 2021 Jun 24, 2021

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Just a bit more info about getting InDesign 16.3. Apparently, it is being done as a phased roll-out by country. The initial list of countries which got it last week were Australia, France, Hong Kong, India, Italy, Netherlands, Switzerland and the United Kingdom. There doesn't seem to be any fixed dates as to when others will get it. For more info check out: https://community.adobe.com/t5/indesign/indesign-16-3-are-now-live/td-p/12116900.

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