Text vanishing on one Computer from InDesign file.

Forum|Forum|3 years ago
December 15, 2022
3 replies
696 views

I have a document we've printed in the past. I pulled the file up to update and send to press and all of the colored text is just missing! Not even a blank space - it closes the space!! I went to check it on another PC and the MAC and it's fine. Does anyone have a clue?? Screen shots of the exact same document on PC and MAC. All fonts are supported, the PMS colors are still supported in the version I'm using. On the PC in question I did try opening in the newest version of InDesign and same issue. We're stumped and I'm concerned this might be the tip of a huge problem. We've checked this file on another PC running CS6 and the file opens fine!!

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Correct answer Dianne at Allegra

SOLVED!!! My coworker did a deep dive into this on second shift. He discovered we had 2 or 3 versions of the font used and it was causing the issue (unfortunately not a font in the adobe library). Simply uninstalling that font family and reinstalling did the trick. - Thanks all for the input and suggestions.

D

Dianne at AllegraAuthorCorrect answer

Inspiring

SOLVED!!! My coworker did a deep dive into this on second shift. He discovered we had 2 or 3 versions of the font used and it was causing the issue (unfortunately not a font in the adobe library). Simply uninstalling that font family and reinstalling did the trick. - Thanks all for the input and suggestions.