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The file is damaged (Error Code: 3)

New Here ,
Feb 27, 2019 Feb 27, 2019

Yesterday I was working on that file and everything is okay I even export it the PDF and I saved it. Today when I open the file I got that error and the Indesign just crashed and show that "The file is damaged (Error Code:3).

Have anyone experienced this before.

I'll submit the crash report for more detail.

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correct answers 1 Correct answer

Community Expert , Mar 01, 2019 Mar 01, 2019

Hi

You can sent the file to Adobe at this email address:

corrupt_indesign_docs@adobe.com

If the file is larger than 10 Mb, you can zip (and password protect) the file and upload to Creative Cloud account (or Dropbox) and email the document link.

Jane

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Community Expert ,
Feb 28, 2019 Feb 28, 2019

If the file is damaged you have go backward to the last version in your backup which is not damaged. No other way round. So you will be happy that you make backups on a regular base.

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New Here ,
Mar 01, 2019 Mar 01, 2019

Do u know why it could damaged so that I have the way to prevent it from happen again.

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New Here ,
Mar 15, 2023 Mar 15, 2023

Thanks for the suggestion, Willi. 

 

Following your advice, I logged into Adobe.com, accessed the file and clicked on Timeline, then chose the previous saved version. Worked great!

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Valorous Hero ,
Feb 28, 2019 Feb 28, 2019

Here are some recommendations i found here on the forum: Damaged documents

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Community Expert ,
Mar 01, 2019 Mar 01, 2019

Hi

You can sent the file to Adobe at this email address:

corrupt_indesign_docs@adobe.com

If the file is larger than 10 Mb, you can zip (and password protect) the file and upload to Creative Cloud account (or Dropbox) and email the document link.

Jane

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New Here ,
Apr 14, 2024 Apr 14, 2024
  1. Launch INDD application.
  2. Go to File < Open < Select the InDesign file < Copy < Rename the InDesign file name.
  3. Once you rename the file, check whether the problem is solved or not.

 

I Just did this and it recovered my file.

 

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Participant ,
Nov 26, 2024 Nov 26, 2024
LATEST

I did somehting similar (but maybe the same?):

  1. Launch INDD application.
  2. Go to File > Open > Select the InDesign file > Open a Copy > InDesign offered to repair the file.
  3.  Luckily the file was repaired and could be saved under a new name.
  4. Once you rename the file, check whether the problem is solved or not.
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