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selah27444871
Participant
February 28, 2019
Answered

The file is damaged (Error Code: 3)

  • February 28, 2019
  • 4 replies
  • 8067 views

Yesterday I was working on that file and everything is okay I even export it the PDF and I saved it. Today when I open the file I got that error and the Indesign just crashed and show that "The file is damaged (Error Code:3).

Have anyone experienced this before.

I'll submit the crash report for more detail.

Correct answer jane-e

Hi

You can sent the file to Adobe at this email address:

corrupt_indesign_docs@adobe.com

If the file is larger than 10 Mb, you can zip (and password protect) the file and upload to Creative Cloud account (or Dropbox) and email the document link.

Jane

4 replies

L
Lazaros27813406290d
Participant
April 14, 2024
  1. Launch INDD application.
  2. Go to File < Open < Select the InDesign file < Copy < Rename the InDesign file name.
  3. Once you rename the file, check whether the problem is solved or not.

 

I Just did this and it recovered my file.

 

G
GPGW
Known Participant
November 27, 2024

I did somehting similar (but maybe the same?):

  1. Launch INDD application.
  2. Go to File > Open > Select the InDesign file > Open a Copy > InDesign offered to repair the file.
  3.  Luckily the file was repaired and could be saved under a new name.
  4. Once you rename the file, check whether the problem is solved or not.
    jane-e
    Community Expert
    jane-eCommunity ExpertCorrect answer
    Community Expert
    March 1, 2019

    Hi

    You can sent the file to Adobe at this email address:

    corrupt_indesign_docs@adobe.com

    If the file is larger than 10 Mb, you can zip (and password protect) the file and upload to Creative Cloud account (or Dropbox) and email the document link.

    Jane

    Kasyan Servetsky
    Kasyan Servetsky
    Legend
    February 28, 2019

    Here are some recommendations i found here on the forum: Damaged documents

    Willi Adelberger
    Community Expert
    Willi AdelbergerCommunity Expert
    Community Expert
    February 28, 2019

    If the file is damaged you have go backward to the last version in your backup which is not damaged. No other way round. So you will be happy that you make backups on a regular base.

      S
      selah27444871Author
      Participant
      March 1, 2019

      Do u know why it could damaged so that I have the way to prevent it from happen again.

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