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mag-man
Inspiring
February 19, 2019
Answered

The InDesign Application Frame gets stuck outside the screen area/behind menu bar

  • February 19, 2019
  • 32 replies
  • 74625 views

Every so often, since working on my current iMac (2017), my Application Frame in InDesign gets stuck on my second 32" Benq monitor. The top bar area sits just behind the menu bar. Once it's there, it's there. The accessibility to reposition the frame is now not possible. Even switching the Application Bar, the background frame is still stuck and cannot be moved.

Surely, there must be a limit from stopping the Application Frame from running off behind the menu and off the top of the screen, or at least allow an interactive method in a dropdown menu to reset the Application Frame back within the frame of the monitor.

For the moment, the only way I have found to resolve this would be to 'Delete InDesign Preference file' (Shift+Control+Option+Command) on start-up and reapply my personal settings and workspaces.

After resetting, this crucial part of the frame is now visible.

I'm running MacOS Mojave Version 10.14.3, on an iMac 27-inch 4.2Ghz Intel Core i7 running a second 32" Benq screen.
Currently affecting InDesign version 14.0.1 but it also occurred with previous versions too.

    Correct answer mag-man

    ANSWER FOUND: It appears it only affects users with two screens. If your displays are sitting side by side, ensure the second screen in the 'Display Arrangement' in System Preferences >> Displays, does not sit higher than the main screen - even though the second screen may sit higher on the desk. Keeping the second screen aligned or lower will avoid 'losing' part of a panel off screen.

    32 replies

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    M
    mag-manAuthorCorrect answer
    Inspiring
    November 11, 2019

    ANSWER FOUND: It appears it only affects users with two screens. If your displays are sitting side by side, ensure the second screen in the 'Display Arrangement' in System Preferences >> Displays, does not sit higher than the main screen - even though the second screen may sit higher on the desk. Keeping the second screen aligned or lower will avoid 'losing' part of a panel off screen.

      S
      susanmoulton
      Participating Frequently
      June 27, 2023

      This answer is a temporary fix, and not a solution. InDesign (Adobe) needs to accommodate the users with two screens. Not the other way around. I have a Macbook and 2 monitors. It is not possible to arrange my screens so InDesign works. Photoshop avoids the issue by making it a bit more difficult to move the window to another monitor. Photoshop makes you aware you are moving your window. 

        S
        susanmoulton
        Participating Frequently
        July 11, 2023

        Hi @susanmoulton , You can script the bounds of the active layout window relative to the main monitor. I use this to set the position of the active layout window, or the application frame if it is active, to position the window at 90% of the screen’s available width and height:

         

        //the horizonatal and vertical percentage of the screen to fill, change as needed
var hScale = .9
var vScale = .9
var x = 50;
var y = 0;
var sw = $.screens[0].right;
var sh = $.screens[0].bottom;
var w = Math.round ((sw*hScale)-x);
var h = Math.round ((sh*vScale)-y);
app.activeWindow.bounds = [sh-(y+h), x, sh-y, x+w]

         

         

        Before:

         

        After

         

         


        Again, This is not a fix. This is a workaround and I am not going to run a script. It is much easier to hide my menu, move the window down, and show the menu again. 

          Steve Werner
          Community Expert
          Steve WernerCommunity Expert
          Community Expert
          February 19, 2019

          Have you tried resetting your current workspace? Window > Workspace > Reset [current workspace] or use the Workspace menu at the upper right of your screen.

            M
            mag-manAuthor
            Inspiring
            February 19, 2019

            Yes. It's not the Workspace. It only affects the Application Frame. Over the many months, as and when it happens, and if I have time, I try to investigate all options but nothing works apart from deleting the preference file. It's more annoying than anything else. This is more to highlight there is a glitch with the Application Frame if it doesn't sit quite right on the second monitor.

              T
              Troy32670543b9wd
              Participant
              October 11, 2023

              Thank you! This has been driving me nuts.

               

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