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Participant
August 28, 2022
Question

THIS APPLICATION WILL NOT OPEN

  • August 28, 2022
  • 2 replies
  • 288 views

After installing Adobe Photoshop Indesign or Illustrator will not open on my mac

Initially open once then get the following message

Is there any solution to fix this issue?

thanks

 

This topic has been closed for replies.

2 replies

BobLevine
Community Expert
Community Expert
September 20, 2022

What are your full system specs?

kglad
Community Expert
Community Expert
August 28, 2022
ShihabtmAuthor
Participant
September 20, 2022

Yes, I used CC to install all the app. I having problem with Photoshop, Illustrator and InDesign 

kglad
Community Expert
Community Expert
September 20, 2022

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

 

<moved from indesign>