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Participant
August 14, 2020
Answered

Trouble cancelling my annual subscription

  • August 14, 2020
  • 2 replies
  • 429 views

Hi all,

 

I don't feel Abobe is transparent or ethical with their subscriptions Ts &Cs. Didn't realise I was on an annual subscription. I tried to cancel my subscription within the 14 days trial period back in May and thought I had done that, but instead I was lured onto a two months worth of subscription for 'free' deal. It's not true that it's free as it meant I was over the 14 days trial period. So then I get billed for August.. I've just tried to cancel the subscription again and they say I have to pay the 50% cancellation fee! I've just cancelled the direct debit myself through PayPal - what will happen now?

This topic has been closed for replies.
Correct answer Steve Werner

Sorry but that's an Adobe Customer Service issue. We are almost all users like you who cannot help you in the forums.

 

https://helpx.adobe.com/contact.html

 

2 replies

Participant
September 18, 2021

Had the same problem !!!!

Steve Werner
Community Expert
Steve WernerCommunity ExpertCorrect answer
Community Expert
August 14, 2020

Sorry but that's an Adobe Customer Service issue. We are almost all users like you who cannot help you in the forums.

 

https://helpx.adobe.com/contact.html