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Deborah32775572yps1
Participant
October 22, 2024
Answered

Trouble Updating InDesign to Version 20.5 on MacBook Pro

  • October 22, 2024
  • 2 replies
  • 2433 views

Hi Everyone,

 

I have Sequioa 15.0.1 on a MacBook Pro 2023. I have InDesign 19.5 installed. I cannot update to the latest version. I have uninstalled twice and re-installed with no results. I have plenty of memory. I have restarted the Mac. No luck. Any help would be most appreciated!

 

Debbie

 

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This topic has been closed for replies.
Correct answer deborah_6638

Hi @Deborah32775572yps1,

 

Thank you for sharing the screen capture and the additional details! 

Since the installation goes smoothly but doesn't update to the latest version, please try the following steps:

1. In the Creative Cloud desktop app, click on the triple dots (•••) next to InDesign again.
2. Look for the option labeled "Other Versions".
3. From there, you should see version 20.0 available for installation.

Let me know if this works or if you need further assistance!

 

Best,  
Abhishek


Hi Abhishek,

I've solved the issue... I work for two diferent colleges. I logged out of one college and logged in two my other one, but for some reason InDesign still thought I was logged in to that same college. I noticed that when I launched the program. I logged out of InDesign which then asked me if I wanted to log out of all Adoibe apps. I said yes and when I logged in again, all of the upldates became available... thanks for your help!

Debbie

2 replies

Mike Witherell
Community Expert
Mike WitherellCommunity Expert
Community Expert
October 22, 2024

What happens if you uninstall 19.5 first; then install version 20.0?

Mike Witherell
D
deborah_6638
Participating Frequently
October 22, 2024

Hi Mike,

I've solved the issue... I work for two diferent colleges. I logged out of one college and logged in two my other one, but for some reason InDesign still thought I was logged in to that same college. I noticed that when I launched the program. I logged out of InDesign which then asked me if I wanted to log out of all Adoibe apps. I said yes and when I logged in again, all of the upldates became available... thanks for your reply!

Debbie

Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
October 22, 2024

Hi @Deborah32775572yps1,

 

Thank you for the update! I’m glad to hear that you were able to resolve the issue by logging out and then back in. It can be tricky managing multiple accounts, and I appreciate you sharing your solution with us. 

If you have any more questions or need assistance in the future, feel free to reach out. Enjoy using InDesign, and best of luck with your projects at both colleges!

 

Best,  
Abhishek Rao

Steve Werner
Community Expert
Steve WernerCommunity Expert
Community Expert
October 22, 2024

Exactly what happens when you try to do the update. How does it not work? Post the error message you receive, please.

Try restoring your InDesign preferences before you do the update:

 

https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
October 22, 2024

Hi @Deborah32775572yps1,

 

Thanks for reaching out! To troubleshoot the issue with updating InDesign, please follow these steps:

1. Open the Creative Cloud desktop app.
2. Navigate to the Apps section.
3. Look for InDesign in the list of installed applications.
4. Click on the triple dots (•••) next to InDesign and see if the option for Version 20.0 is available for installation.

If you've already followed these steps, please let us know if any error messages come up during the process. Additionally, ensure that your system meets the requirements for the latest version. You can check the system requirements [here](https://adobe.ly/3BVU1bh).

 

Let us know how it goes!

 

Best,  
Abhishek

D
deborah_6638
Participating Frequently
October 22, 2024

Hi Abhishek,

Thanks for the quick reply! I do not get any error meaasages when I install InDesign. The program just keeps loading 19.5. My OS is up to date. In Creative Cloud, when I click on the three dots, I do not see that any updates are available... thoughts?

Debbie

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