Trouble with InDesign: Stripes and beach ball effect

[carolyns46417134]

Hello, 

I have been experiencing the beach ball effect with InDesign for a number of months now, like so many others.  Added to this I also get multi coloured stripes and shapes across the page. I gave attached a screenshot below to illustrate this. Hoping someone can help me. I generally work on brand guidelines or reports. 

Carolyn

[Eugene Tyson]

Try turning off the GPU Performance in the InDesign settings.

[carolyns46417134]

Hi Eugene, thanks for the recommendation. I'll let you know how it goes.

[carolyns46417134]

Hello Eugene, unfortunately by turning off the GPU perfomance, this didn't resolve the issue. I also tried disabling Pre-flight as well.  Carolyn.

[Anshul_Saini]

Hi there,

Sorry to hear about the trouble you are facing. I would request you to please check and share a few details like:

• The exact version of InDesign
• Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
• Where are the files and links saved (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
• When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
• Please check if turning off the internet help resolve the issue?
• Are you using TimeMachine? If yes, please check if turning it off/ disabling it help resolve the issue?
• Please try different Display options (View > Display Performance) in InDesign. I recommended working on Typical Display.
•  Screenshot of About This Mac "Displays tab".
• Are you using an external monitor(s)? If yes, with which port and cable combination it is connected. Which brand & what is the model no?
• Are you using any external GPU?

We will be looking forward to your response.

Thanks & Regards,

Anshul Saini

[carolyns46417134]

Hello Anshul, thanks for sending over the check list, I'll let you know how I get on. Carolyn.