I've gathered this information from the Adobe help files and from info posted throughout the InDesign forum by many ACPs. (Thanks to Barb Binder for her review.)
Try these options in order and check to see if problem has gone away after each option.
To do this, start InDesign and immediately hold down the modifier keys. You will see a confirmation dialog box if your timing was correct. If InDesign just starts up as normal, quit and try again—but faster!
Windows: Turn on Hidden Items under the View section of the File Explorer.
Macintosh: View the hidden user Library folder holding down the Option key and selecting the Go menu while at the Finder.
*Note: You may want to make a back up of these folders up before deleting them.
If the problem persists, time to do a few of tests:
These tests are to [try to] determine if the problem is with the computer, the software, or the file. These tests are not in any particular order.
If you can eliminate the computer and software, you probably have a corrupt or soon to be corrupt file.
This is beyond the scope of this information. Generally, both Windows and Macintosh have methods to repair or replace the OS during the start up procedure. Best to Google the process. (Print it out so you will have it in front of you during the process.)
Thanks Dave! This is great information for the InDesign user!
Thanks Dave & Barb.
In addition, I usually delete the Caches first to see if that solves the problem—interface problems are often from corrupted caches. Unless you work with the default preferences rebuilding them can take some time, so it is worth saving a backup of your preferred prefs folder.
Also, rather than using the key command to trash prefs, I’ve found on that on OSX, dragging the Prefs folder out on to the desktop, restarting ID, dragging the desktop version back into the /user/Library/Preferences/Adobe InDesign folder with replacing, followed by another restart, will often solve the problem without sacrificing your preferences.
Very cool! Thank you! Has some stuff I hadn't thought of.
Thanks Dave, Barb and Rob for this list and additions. One additional troubleshooting tool, especially if you suspect another application is interfering with InDesign, is to reboot your computer in safe mode, then launch InDesign and test to see if the same issue is occurring.
I left out an easy step--reboot your computer.
InDesign decided to crash on me when starting up, so I tried both the "Easy Options to Try First" to no avail. I shut down the computer for a minute and booted back up--success! (I prefer shutting down rather than a restart.)
Thanks, Dave and Barb, this will be useful to direct folks to when there is an issue.
Thank you, very helpful information for users. For PC users, this very simple trick also works :
- search the file: %Temp%
- erase all data.
Then your computer becomes faster.
Thank you! I was suffering from a sluggish interface, especially when scrolling through many pages of a large document in the page view. I've been so frustrated, and between the Apple RGB color profile and clearing caches, my performance issues are great improved. Now, if I wanted scrolling and rendering to be even faster, but the Mac Activity monitor says I'm not using what I have (CPU, RAM, GPU capacity all below max), is there any HW change I could do to make the program run faster?
Do you have a SSD (solid-state drive) or an old style hard drive? That can make a world of difference.
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Alternative Option 2 (rename folders instead delete)