Skip to main content
J
janu18895212
Known Participant
October 12, 2022
Question

TTF Open Sans font does not load from Document Font folder correctly

  • October 12, 2022
  • 1 reply
  • 2713 views

Hello,

 

I received an Indesign project saved correctly as the Indesign package together with all the required fonts collected in Document Fonts folder.

When I open the file, the prefilight shows no errors and the green indicator is on.

 

However, all the text content is highlighted in pink as if the fonts were not available.

When I set the cursor in text edit mode, I see the font name in brackets [Open sans ([TT])], [Bold].

To be on the safer safe, I removed all the other instances of the font from Indesign Font folder and switched off Adobe Fonts function, but this bring no effect.

 

I can replace the font manually with Find/Font replace function and it works, but it also visually changes line spacing between some lines of the text for some font variants - for example for [ExtraBold Italic] although I'm sure I'm using the same font version as the package provider.

 

Does anybody could advise on the reason of these issues?  

 

Thanks in advance for any hints.

 

Jan

This topic has been closed for replies.

1 reply

jmlevy
Community Expert
jmlevyCommunity Expert
Community Expert
October 12, 2022

When the missing font is specified with a type (OTF, TTF…) you can  be sure that the version used in the file is not the same than the installed version. It looks that you are using another version (the OTF version). This problem happens frequently with fonts that exist both on Adobe fonts and on Google fonts. 

    J
    janu18895212Author
    Known Participant
    October 12, 2022

    Thank you for the hint.
    However, when I create a new document in Indesign and I check the list of available fonts, I do not see any instance of Open Sans font which means no Open Sans font is available in my system (to make sure I'm not confusing the font versions).

    When I create an empty document and save it in the package folder, the fonts from Document fonts folder are available, but they are not used correctly in the document I got from the customer. Does it mean they sent me different font files than they originally used?

    When I open the package, the fonts are no

    jmlevy
    Community Expert
    jmlevyCommunity Expert
    Community Expert
    October 12, 2022

    I do not see any instance of Open Sans font which means no Open Sans font is available in my system

    That makes sense… Do you use any font manager tool?

     

    Does it mean they sent me different font files than they originally used?

    Packaging a file is supposed avoiding this kind of error, but maybe.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices