Two page document

I don't know what to say then.

I guess you could go to the client's site and solve their problem for them. If you buy their statement that all their PDFs run fine but yours, and you want to take this on yourself, you can try to solve it on their equipment. Hope you can bill the time you spend doing this for your client. While I have had page-flopping problems printing duplex documents directly from InDesign on some devices, by my experience I've never had problems working from PDFs.

I don't want to cast disparaging thoughts about a client I don't know. From my perspective, though, there's nothing un-professional about providing a job that works for them. If you want to confirm you're the problem and not your client's device, just ship the job to a couple of quick printers/copy shops and see how they handle printing the job. If you keep getting bad results, maybe you should take this on yourself. But I strongly suspect you're going to find that's not the case.

I don't know if this is any consolation, but this isn't really your fault.

Different printers handle duplex printing in different ways. There's a remote chance, depending on the device your client is using, that there is a software toggle or some type of hardware setting which can change how that client's device prints. Or not. If it's billable, or it's worth the extra points you'll score with your client to try and figure it out for them, you may be able to fix it on their end.

But the easier way to handle it is to flop one of the pages yourself and then see if it prints right:

1) Go to one of the pages, and make sure your Selection/Arrow tool is selected in the Toolbar.

2) Press Command/Control+A (depending on whether you're working on a Mac or Windows system, respectively) to select everything on the page.

3) Go to the Control Panel. In the Selection Proxy (1) make sure the center dot is selected. Then click on the downward pointing chevron to the right of the Rotation edit box (2) and select 180°. This literally stands all the information for that page on its head.

4) With all the page elements selected, if needed, move them left or right to align on the page the way you'd like. Save the InDesign document and create a PDF for your client.

Let your client know what you've done, explaining that this will, for proofing or production purposes, allow them to print the job the way they want. This is a workaround, but if you let your client know the situation and everyone gets the end result desired, that's not a bad thing. Sometimes it's easier to raise the bridge than it is to lower the water ...

Hope this helps,

Randy Hagan