Type Tool Freezing

Question

Hello,When launching InDesign CC 2019 (14.0.130), when we attempt to launch the Type Tool soon after opening any Id file, we experience a beach balling/freezing for roughly 10-15 seconds before we can use the program.If we open any InDesign file or just create a blank file itself while never touching the Type Tool, the program works fine. No freezing or other problems appear to be present. It only occurs when we launch or try to utilize the Type Tool that we get this issue of beach balling and freezing the program.Machines we've tested and experienced the problem on. Both running the same version of InDesign CC 2019 (14.0.130):     -MacBook Pro Retina 15" (11,4, i7-4980HQ CPU @ 2.80GHz, 16GB Ram, 500GB ssd) on 10.14.3 (build 18D109)     -Mac Pro (5,1, Intel Xeon CPU X5690 @ 3.47GHz, 32GB Ram, 3TB ssd) on 10.14.3 (build 18D109)We've notice this issue on 10.12.6 and older version of InDesign but waited for updates before seeking further help.Below is a link (hopefully it works) to two video examples. One from the machine and one as a phone recording (to better illustrate the problem, the end user recorded it for me).Link to videos: https://imgur.com/a/Bq9wbsrAny insights to this problem or fixes is greatly appreciated. Thanks in advance!

Bill Silbert · Accepted Answer

I have noticed this problem on occasion and have found it to be a result of having a very large number of fonts opened and what is happening is that the program is updating the font list. The larger the font list the longer the wait. Try closing (through a font utility or manually) all fonts except for the system fonts and see if the problem persists. If it works then limit the number of fonts which you keep open to those which you absolutely need. Or if you're using a font utility that has auto-activation, allow it to do all of the opening and closing of fonts that are already in your document.

syuroff@hiebing.com · Answer

Hello,We still have no word from the end user regarding this problem, but we'll mark the font activations suggestion as the best answer here. Since we've had a history from previous updates with this program, we think that the updates will not resolve this problem.We appreciate the suggestions in this post. If we do get more information, we'll respond or maybe create a new post.Thanks!

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