Typekit Fonts Disappear Repeatedly

I've found that opening the Adobe Creative Cloud app before you opening the design software itself works. For me, ensuring the Adobe CC app was open first means that the activated fonts show up without issue. If I opened the design software first, my fonts would be missing and then I would open up Adobe CC and be confused because it showed them as activated and synced.

If you're on a Mac, I think I just figured it out. In addition to Adobe fonts disappearing constantly, I was also having to manually install any fonts I downloaded from other sites. I followed the instructions on Apple's site for "Change the name of your macOS user account and home folder" here https://support.apple.com/en-us/HT201548. The names of my folders were the same, but my home directory was pointing to the folder that started with a lower case letter, when the folder starts with a capital letter. I changed everything to a different file name and changed it back. When I rebooted my computer, both issues seem to be fixed.

I too am having this problem--and I'm just jumping from computer to computer--with a packaged file and the fonts aren't coming. UGH, please fix this.  Now rather than deal with reformatting a 12 page document I have to go home to fix it on the other computer.  Whats the point in having to package something if it won't bring everything.  #frustrated

Also come on adobe we all have at least 3-4 devices we are working with, please consider adding another before making us jump out or turn one of the others off. 

I'm having this problem too.  When I close the file, log out, shut down, restart, and come back, one of the fonts disappears.  For me, it's Monsal Gothic Regular.  It shows up in the drop-down list of fonts, it's shown as Activated on the Adobe Fonts web page, it shows as Active in the Creative Cloud fonts list, but THE LETTERS IN THAT FONT DISAPPEAR. 

Interestingly, in the fonts drop-down, that's the only font that shows no text for Sample text.

If I deactivate and reactivate the font, which takes about 10-15 minutes as it maxes out my CPU (see other thread about CEP HTML Engine issues which remains unresolved), sometimes the letters in that font will magically reappear.  Today, that did not work.

Close file, re-open, still gone.

Close file, close InDesign, restart InDesign, re-open file, still gone.

Close file, close InDesign, deactivate font, reactivate font, restart InDesign (takes 10 minutes), ah, there it is. That only took 20 minutes.

That's a lot of rigamarole to go through to enable a font which was supposed to be enabled from the get-go.  I don't want to have to go through this process every time I need to use this file or this font.

This is one of the many rasons why I never wanted to use fonts in the cloud -- they can vanish at any time, and we have no control over that.  None.

Hello, I am having this issue consistently for the last few months. Normally I can restart InDesign and the font comes back. Not today. In fact, it is getting worse. It started out Roboto Italic disappeared halfway through my project. After going through this forum and trying each thing, I am now missing 7 of the Roboto font variations. The only ones that are showing are the ones I am not using.

I have verified both online and on the CC desktop app that the entire font family is activated. 

Please help with getting this fixed. 

It seems to be an issue with whichever font I'm using. Previously it was Muli now it's Proxima Nova. This has to be more than a coincidence. VERY frustrating for something so fundamental

I agree what a mess if you are trying to work with a team.

Hi,

Do you see them in your creative cloud application?

-Aman

That's good to know it's not wide spread - but so frustrating when everything is up to date.  I have written to them before with no response.  Trying a new avenue.

The Typekit team will respond.

But you'll get the fastest response if you post here instead:

Typekit