Participant

Question

Unable to Activate InDesign CS5.5 After Reinstallation

Forum|Forum|1 year ago
October 11, 2024
3 replies
804 views

Hi, We run 6 licences of InDesign CS5.5 that we bought 13 years ago on our PCs. As we replace and upgrade computers we've deactivated InDesign on the old PCs and reinstalled it onto the new ones and it has activated fine. Lately however we've tried this and are unable to activate the newly installed version, even though the previous one has been deactivated. We can't reinstall and reactivate on the old PC either so are now have one staff member stuck and unable to use InDesign.

Upgrading to the latest subscription model isn't an option as our system is offline (except when required for software activation) and financially it wouldn't work for us. I've seen some Adobe pages say that the licence servers for older CS versions are being retired so was wondering if this is the problem. In which case what can we do?

Activation billing and install

This topic has been closed for replies.

T

TVASAuthor

Participant

Thanks for the replies. I thought this was probably going to be the case.

I did an online chat with an Adobe rep and upgrading to CC is not financially viable at all as it would be £2000 per year for just the 6 licences that we would need as a minimum. So it looks like I'm going to have to find a more affordable alternative.

Robert at ID-Tasker

Legend

@TVAS

Out of curiosity - if you have 6x people working non stop - how can't you afford CC subscription?

Are you a non-profit organisation?

T

TVASAuthor

Participant

It's a good question! I think the main thing is that we don't have people using it non-stop. Everyone needs it as and when rather than 100% of the time and it needs to be on their PC - i.e. a single InDesign PC wouldn't be flexible enough.

E

Eugene Tyson

Community Expert

You don't need to be online to use the software.

You can download the software, install it and use it when not connected to the internet.

Frans v.d. Geest

Community Expert

Missed the CC 5.5 part Eugene? 😁

E

Eugene Tyson

Community Expert

I didn't - I was referring to the subscription model

BobLevine

Community Expert

There is nothing anyone here can do for you. You will need to contact Adobe directly but quite frankly, I wouldn't count on being able to carry on this way for much longer.

You should start looking at alternatives if subscriptions will not work for you.

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