Unable to convert indd v15 to v14 with the creative cloud

Hi, since the past week, we can't convert some templates we have to make pages with a version 15 or 16 to Indesign v14.03, creating conflict in some cases and in others sucesfully creating the file after try for a couples time. The question is if this conversion tool has been removed or not, because is a process from creative cloud as i understand, and if it has been removed can some other tool replace it.