Unable to Download InDesign & Illustrator on Surface Pro 11

Forum|Forum|1 year ago
August 18, 2024
3 replies
7072 views

Greetings everyone,

I just bought my surface pro 11 and i have downloaded the creative cloud on it. However, I don't see Indesign, and Illustator there to download it on my device.

I have heard that due to the snapdragon indesign and illustrator will not be able to be downloaded but i saw as well that july was the month that we should have this issue fixed.

can anyone adivse how to dowload it ?

Thanks in advance

How to

Mike Witherell

Community Expert

https://helpx.adobe.com/indesign/kb/windows-arm-support.html

Mike Witherell

Abhishek Rao

Community Manager

Hi @Maytham and @mathilde_9839,

Thank you both for reaching out!

To address your queries, yes, there is a "BETA version" of InDesign for ARM processors available in the Creative Cloud "Beta section", but it is currently limited to "English (EN) locales". If you're not seeing it in your apps list, please ensure that your locale is set to English. For now, this BETA version isn't available in other languages, including French.

As for Illustrator, like mentioned earlier, it's not available for ARM processors just yet. You can stay updated or ask more about it on our dedicated "Illustrator community page": Illustrator - Adobe Community

Let me know once you've set your locale to English, and I’ll be happy to assist further!

Thank you,
Abhishek Rao

M

mathilde_9839

Participant

Hi Abhishek,

thanks for your answer!

I did not mention that I alrrady had configured my account preferred langage to english (US).

I'm wondering if it is a system requirement issue since my X1P64100 processor has 10 cores while minimum system requirement is 12 : Snapdragon X Elite X1E-78-100 (up to 3.4 GHz, 12 cores).

Regards,

Marc

Anshul_Saini

Community Manager

Hi @mathilde_9839,

Thanks for your response!

The issue might indeed be related to regional settings. The beta app is currently available for English locales such as the USA. If your Adobe account region/ country settings don’t match these locales, it could affect its availability.

Best regards,

Anshul saini