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martin draax
martin draax
Inspiring
May 18, 2022
Answered

Unable to export InDesign (17.2) file to PDF on Mac M1 Max Chip.

  • May 18, 2022
  • 1 reply
  • 767 views

Hi all!

 

I have a new Mac Studio with 32 Gb RAM and fancy M1Max chip. But unlike before, I cannot export a pdf from Indesign anymore: it says it's working' when I try to make a pdf, but it's not doing anything. i. can also just quit the program without it asking 'do you want to stop exporting the PDF'? or something like that.

 

Does anyone has a solution? i need PDFs for printers a lot!

thanx!

Martin

 

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This topic has been closed for replies.
Correct answer Willi Adelberger

That is the cause. No Adobe program can be installed via transfer from a former computer or backup disk, not with the Apple transfer installer. It will noit work properly. In your case is an additional problem: you have a different processor and this will need different components.

You have to uninstall everything from Adobe. After uninstallation I recommand to tun the Adobe Cleanup Program which you can get on Adobe’s Website. Now you can make a clean installation via CC Desktop Application,

1 reply

Willi Adelberger
Community Expert
Willi AdelbergerCommunity Expert
Community Expert
May 18, 2022

We need some more inputs:

  1. What version of InDesign do you use?
  2. Where do you save your files?
  3. Was your InDesign installed via the CC Desktop application or via transer from an old computer or remote disk.
  4. Does it happen with every file or with this file only?
  5. What happens if you create a second user on your computer, do changes happen?
    martin draax
    martin draaxAuthor
    Inspiring
    May 19, 2022

    Hey Willi! Thanks for your reply!
    I use Indesign 17.2.1, and I save my files an an external drive as i have done for the past couple of years. The problem started on my new Mac Studio, installed just a week ago or so. 

    Indesign was installed through CC desktop application on my former computer (imac 2019) and copied in the installation process to my new Mac Studio. 

     

    BUT i see you are right - it seems to be only this file, I did not get that idea. Smart thinking! It looks like it is font-related, a problem in a font the file uses. The function 'activate fonts' in indesign does not work properly (on all files) - it makes indesign stuck and i always have to force quit. So i activated the fonts i need for this file by hand and it seems one of them is not loading properly. Causing the PDF to not export but stay in export-limbo.

     

    Thank you for your suggestion! It helped me finding the problem!

     

    Willi Adelberger
    Community Expert
    Willi AdelbergerCommunity ExpertCorrect answer
    Community Expert
    May 19, 2022

    That is the cause. No Adobe program can be installed via transfer from a former computer or backup disk, not with the Apple transfer installer. It will noit work properly. In your case is an additional problem: you have a different processor and this will need different components.

    You have to uninstall everything from Adobe. After uninstallation I recommand to tun the Adobe Cleanup Program which you can get on Adobe’s Website. Now you can make a clean installation via CC Desktop Application,

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