Unable to install InDesign

New Here ,
Jul 05, 2022 Jul 05, 2022

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My Indesign setup is not not installing after download...I have downloading thrice

 

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Activation billing and install

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Adobe Employee , Jul 12, 2022 Jul 12, 2022

Hi @Divi15 ,

 

We're so sorry to hear about the trouble. In addition to the suggestions shared above, if you're getting any errors while installing, please try the steps shared here https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html 

 

Feel free to reach out if you need any further assistance.

 

Regards

Rishabh

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Adobe Community Professional ,
Jul 05, 2022 Jul 05, 2022

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I'm not sure what you're referring to but the proper method for installation is through the Creative Cloud desktop app.

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Adobe Employee ,
Jul 11, 2022 Jul 11, 2022

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Hi @Divi15,

 

We would like to follow up on your issue. Are you still experiencing the issue? Could you please share the error message while you're trying to install InDesign? From where you're trying to install InDesign.

 

Please feel free to update the discussion if you need further assistance from us.

 

We would be happy to help.

 

Thanks,

Harshika

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Adobe Community Professional ,
Jul 12, 2022 Jul 12, 2022

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What is happening? Is your computer able to run InDesign (presumedly the latest version)?

As @BobLevine mentioned, you should download and install the Creative Cloud app--don't bother downloading any other apps directly. Once you install the CC app and log in with your Adobe account, you can install InDesign through the CC app.

 

David Creamer
Adobe Certified Instructor, Adobe Certified Professional, and Adobe Certified Expert

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Adobe Employee ,
Jul 12, 2022 Jul 12, 2022

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Hi @Divi15 ,

 

We're so sorry to hear about the trouble. In addition to the suggestions shared above, if you're getting any errors while installing, please try the steps shared here https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html 

 

Feel free to reach out if you need any further assistance.

 

Regards

Rishabh

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