Unable to Launch Adobe InDesign. Problem with permissions. CC 2018 upgraded 10/25/2017

Forum|Forum|8 years ago
October 26, 2017
3 replies
1304 views

I receive this message when opening InDesign CC 2018. "Unable to launch Adobe InDesign as you may not have sufficient permissions to access the preferences folders. Try deleting the preferences folders and then restart Adobe InDesign."

I've tried everything I could find in the forums such as deleting the preferences files both manually and using Shift,Ctrl,Alt and still nothing. I even tried opening up the application via "Run as Administrator" and I get the same error.

I've uninstalled and reinstalled InDesign and restarted the computer as well. My subscription for CC is for a company.

Please help

This topic has been closed for replies.

Correct answer SanyamTalwar

We have provided an update to CC2018 to addressed crashes and bugs.(If the updates are not available select "Check for app updates" option in Creative cloud application.)

Refer Release notes - https://helpx.adobe.com/indesign/release-note/indesign-cc-13-0-1.html

If you still face issue, Please restart your machine.

SanyamTalwarCorrect answer

Participating Frequently

We have provided an update to CC2018 to addressed crashes and bugs.(If the updates are not available select "Check for app updates" option in Creative cloud application.)

Refer Release notes - https://helpx.adobe.com/indesign/release-note/indesign-cc-13-0-1.html

If you still face issue, Please restart your machine.

SanyamTalwar

Participating Frequently

Hi,

We believe we have a fix available for the same. Can you follow the steps mentioned in the following KB document - https://helpx.adobe.com/indesign/kb/crash-fixes-october-2017-release.html and confirm if it resolves your issue?

Regards

Sanyam Talwar

InDesign Engineering Team

M

MetroJohnAuthor

Participating Frequently

AnshulJain19

Adobe Employee

Hi,

Are you deleting preferences and cache both. Is everything getting deleted because if there is some permission issue then some file will not be deleted. Please let me know if this is the situation.

Thanks

-Anshul

P

Peter Bone

Participant

Thanks Anshul.

Actually, what’s happened is that I followed the instructions to uninstall InDesign. Then when I tried to re-install it, it’s only given me a trial version (there is an option to “Buy Now” shown in the CC dropdown menu. Not quite sure why that happened, has anybody else had that?

Best,

Peter