Unable to launch all Creative Cloud apps like Photoshop, Illustrator & InDesign

Forum|Forum|8 years ago
September 3, 2017
41 replies
103735 views

Hi, same problem here all day. All other apps work except PS, AI, ID.

Sync and storage

Correct answer Abhishek Rao

Hi @Kristina2723424032as ,

also read into:

https://helpx.adobe.com/indesign/kb/crash-on-launch.html

Regards,
Uwe Laubender
( Adobe Community Expert )

Hi everyone,

We’ve received reports of apps crashing or becoming unresponsive after launch, particularly following the release of version 19.5. Unlike generic crashes, this issue specifically causes all Adobe apps to get stuck at the splash screen or enter a “not responding” state, preventing them from launching.

The problem has been traced to certain Beta Adobe applications related to video composition and editing. We recommend updating all Beta and released versions of video-specific Adobe applications on your system, including Premiere Pro, After Effects, and Media Encoder. After updating, please relaunch InDesign to see if this resolves the issue.

For other generic cases, we suggest trying the solutions listed in this help article: Fix crash issues when launching InDesign (https://adobe.ly/3Apjedh)

We appreciate your patience and are here to assist if you need further help. If you have any further questions or need assistance, please feel free to reach out.

Thank you,

Abhishek Rao

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R

roslyns90310715

Participating Frequently

Hi there,

I've been working on a catalogue that needs to go to print today and as the final changed we being made, my InDesign went to "Not Responding" status and now the document won't open.

We've updated InDesign, uninstalled it and reinstalled it and still causes the same issue and we've tried on 4 difference computers.

We've read the forums on your site and have tried the below with no changes:

https://forums.adobe.com/thread/526990

https://macpaw.com/how-to/clear-cache-on-mac

We've also restored old versions from Dropbox and these will not open either. We can open other documents but InDesign mostly goes into "Not Responding" Status.

Can you please advise us if the file is corrupted or what we can do to resolve this issue besides redoing the file again.

Many thanks for your assistance,

Roslyn