Unable to launch all Creative Cloud apps like Photoshop, Illustrator & InDesign

[Jan0D4E]

Hi, same problem here all day. All other apps work except PS, AI, ID. 

<Title renamed by moderator>

[Keith23117844hae8]

The monitor is fine. It's not the whole monitor that flashes or turns white, it's the InDesign UI itself, specifically the artboard. The toolbars, side panels etc are all fine, just the artwork that flashes or disappears on moving or selcting things. It's clearly a bug introduced in the move from Ventura to Sonoma as it was all working fine until the OS update.

[Eugene Tyson]

What have Apple support said?

[Barb Binder]

Hi Keith:

I'm sorry this is happening. It's extremely stressful when things don't work when we are under deadline. As you undoubtably know by now, InDesign is not yet supported on Sonoma.

This is definitely a priority for the InDesign engineering team, but not being part of that team, we cannot tell you what the holdup is. I can tell you that this is a priority.

I think it's worth mentioning that Adobe and Apple do not synchronize their upgrades. It's up to us as users not to upgrade our operating system until we ensure that the applications that we rely on are supported on the next available operating system.

Your option now is either to sit tight and hope for the best or roll back to Ventura, which will not do this. Apple has instructions for rolling back, and if you can't find it, I'm happy to go grab a link for you.

~Barb

[reliable_Rose5C46]

This is not good enough. It is not up to us as users to ensure paid services are working. It is up to Adobe to keep up! 

[BobLevine]

It's also up to Apple to release an operating system that works with older and current software.

[Keith23117844hae8]

No it's not. If that were the case, there would never be any updates to any operating system, ever. It's the software manufacturers job to keep up with current operating systems, not the other way around. Even small independent developers understand this and manage to work on updates in a timely manner.

I don't mean to come across as ungrateful, to either anyone offering help here, or Adobe themselves. Seriously, thank you all for the discussion. I understand the drawbacks of upgrading OS too soon, and like eveyone, have run into problems with nearly every upgrade in the past. It's to be expected. But we're not talking about some complex, burried new feature here that doesn't quite work properly. It's the basic user interface! I know that Apple don't synchronize updates with software developers, but isn't that what beta's are for. And considering Apple released the developer beta of Sonoma on 5 June, it's not like it came as a surprise to anyone. It's just amazing to me that a giant like Adobe didn't manage to spot and fix something so essential before public release.

[Eugene Tyson]

It's up to the individual to ensure software works on their computer.
Always has been. From the 80's to 90's to 2000's I bought computer games and it was on posters in the shops to ensure your computer met the minimum specs as there are no refunds.

Same goes today - InDesign specs are clear - that OS is not listed.

The onus is on the end-user to ensure that their system meets the specs.

Always has been. 

[Keith23117844hae8]

I maybe should have worded my initial comment better. I'm not here to complain. I had only hoped to get some kind of update on whether Adobe are aware of this specific problem, if they are working on that problem, and if a fix is likely to be coming soon (thank you Barb Binder for the only helpful comments in this regard). Where else am I meant to find out if others are having the same issue or if that issue is in hand, if not in the Adobe Community?

Nowhere did I insinuate that it was anything other than my fault for updating the OS too soon. I didn't expect things to go perfectly smoothly. I took the risk and I'm dealing with the consequences. I fully accept that. The onus was on me to make sure things were supported. But, it's been a month now that Sonoma has been out (five if you count the beta), so is it really that unreasonable to ask questions and recieve some kind of feedback about compatability of software I'm paying a fortune for, whether I installed Sonoma or not?

[Eugene Tyson]

I can only respond to the queries in front of me, I'm a user of the software just like you, and I'm here as a volunteer as a Community Expert. 

Barb already answered your query - hence the only helpful reply - but we didn't have the full story - I didn't even know what Sonoma was - and by the time I got back to the thread it was already answered. 

Yes you can follow the forums and find out what's happening. And feel free to post as many questions as you like - we are all here to help, and most importantly to help each other. 

It's a strong good community with good intentions. 

But again, I can only answer what's in front of me, hardly any point in replying with the same answer as someone else. 

There's also the Bugs forum
https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs

In regards to Adobe not keeping up, and Sonoma being live for a Month (five as you say if you count the betas). 

Well Adobe do their own prerelease programme and test on the OS's available to them, I can't imagine they would be testing on Beta OS's not released, and once it's released in full that OS will have bugs that need fixing, and Adobe has it's own bugs to fix, so they are probably concentrating in fixing what they can on the OS's they were able to release for. 

All I can say is - I've been at this for 25 years(ish) and I've given up updating anything on update day (month or even year!) - started this about 20 years ago. 

For me - it's never a good idea to update on update day/week/month/year. 

I am using InDesign 2022
Illustrator 2021
Photoshop 2021

I just don't need to update. 
I did update Photoshop and it ruined the whole 'saving files' thing so bad I just reverted back and haven't updated since.

If you need any help with anything - we're here to help. 
And maybe have a chat and a rant ourselves 😛

[Keith23117844hae8]

Been at this over 20 years myself. You think I'd have learned! 

Thanks for the helpful reply.

[Eugene Tyson]

Ha - yes I can't believe it's been that long. Time flies.

[BobLevine]

Yes, it is, and this is especially true if the bug is in the operating system. This has happened in the past, most notably in Ventura where the 13.5 update fixed all kinds of crashing issues with InDesign.

I get the frustration but it's not going to get fixed venting here.

[BobLevine]

Another discussion will not speed things up. Ask yourself what changed? Nothing in InDesign, right?

Roll back to Ventura because there is no telling how long this compatibility issue is going to take to get fixed.

[Mike Witherell]

I deliberately updated early to Sonoma on a 2019 MacBook Pro and I am not having the flashing problem. I deliberately update early/too soon in order to see new problems that are emerging. Hence, all I can tell you (unhelpfully maybe) is try the usual chicken-soup procedures such as listed on "Reset InDesign Preferences and other troubleshooting" and see if anything makes a difference.

[BobLevine]

Do you have GPU Performance enabled? If so, turn it off and see what happens.

[Fern157F]

Having the same issues after updating to Sonoma. Screen goes completely white with the most minor of actions. Does anyone know the status of a fix from Adobe?

[BobLevine]

Ask Apple. This apparently is their bug to fix.

[Sheryl33964307oezn]

I've tried everything this thread says to no avail. I can open files in InDesign and Illustrator fine when I'm logged in with ADMIN rights, but when I'm logged in as an average user, files will not open.

[Driver265]

My solution to that problem was making sure all linked files are completely download from iCloud (or your file system) to my iMac (Sonoma 14.1.1) and that no files have been corrupted. But I don't know why you would not run as administrator? Are you in a corporate environment?

[asbow]

Not sore about you Bob, but I feel that macOS has become considerably worse over the past few years. I'm giving considerable thought to migrating over to Windows. 

[BobLevine]

FWIW, I'm a Windows guy myself though I've used Macs in the past. I'm equally comfortable in either O/S. 

But, I build my own computers so I save a ton of money. That and how well Windows integrates with Android makes it a no-brainer for me.

Windows 11 is not your grandfather's Windows but before anyone else jumps in here, these things are all just tools and everyone should just use what works best for them.

[amalgamsab]

Same problem solved when I uninstalled InDesign 18.5.3 and installed an earlier version of 18, namely 18.3. This has worked. Hooray. However, Adobe should fix this problem soonest … relied on by sooooo many.

[Laubender]

"Adobe should fix this problem soonest …"

Hi @amalgamsab ,

that's unlikely for InDesign 2023.

The current release version is InDesign 2024 version 19.5.0.

Does it work for you with the latest version of InDesign?

Regards,
Uwe Laubender
( Adobe Community Expert )

[amalgamsab]

Hi Uwe
I mean Adobe should fix the problem, so that any version of InDesign and any version of the OS will work together. We are beholding to Adobe and if their apps don't do what we are paying for, subscribers may begin to look for alternatives e.g. Affinity. Hopefully they will get things resolved soonest. 👍 ess 

[Mr 11]

I have Ventura 13.6.8 and can not start InDesign at all. Not the 2022 version, nor the 2023 or 2024 versions. Uninstalled all and re-installed 2024 only. I restarted the computer after all the proposed changes from support. There are no error messages when I try to start the program, nothing happens. The icon gets a dot under it, but the program is not starting. I really need it! What can I do?

Frustrated producer