Unable to move around the pasteboard using two fingers on the trackpad on InDesign 19.0 version

[paulaacko]

Hi!

I updated my InDesign this morning and am now stuck with unsatisfactory trackpad sensitivity. I am using a Windows Laptop.

Before the update, I was able to move around the pasteboard using two fingers on my trackpad. It was very smooth. I could move up, down, right and left and am still able to do so in other programs, outside of the Creative Cloud too. But since the update, the sensitivity of the trackpad in InDesign is very low. Swiping over the trackpad with two fingers results in either no movement or very occasional choppy moves.

I like to look at my documents quite far zoomed in and having the option to move around the page with the trackpad instead of the scroll bars is an essential part of my workflow. Did any setting change in the new version that could have caused this? I checked my preferences but could not find any solution.

<Title renamed by moderator>

[kelli_89]

My Microsoft Arc mouse (mouse with a trackpad) is lagging really bad when trying to scroll as well. This is a major bug and really unfortunate as our entire company has upgraded to 2024 and its hard to get them all back to 2023.

[defaulthv1mgl6xrz0y]

Anyone else having issues with this on the new update? Literally wasted an hour trying to find a work around. This plus, other basic actions are so laggy. This update is so painful. Its like Adobe is using paying customers as their QA testers.  

[rayek.elfin]

What software are we discussing here?

 

[Barb Binder]

I saw another report here on scrolling issues with InDesign 19. There have been a number of bug reports with 19 and some of the questions were merged together so I can't find it, but it is not unique to you.

My recommendation is to file this as a bug report here: https://indesign.uservoice.com and if this is impacting your workflow, reinstall 18 in the CC Desktop app and use it until the first patch is released. Note that you do not need to remove an older version when you upgrade—just watch the prompts—so you can install the patch and see if it takes care of the issue before moving all of your work to 19. 

~Barb

[Janne33981813yazb]

Hi,

Wondering if this issue is already solved since it is 1.5 month old? Or is there at least a workarround?

Still having the scroll problems with InDesign 19.0.1 and the latest drivers for my Microsoft Arc.

As mentioned before this is a mayor issue preventing to work efficiently with Adobe ...

[emeraldlake]

It's not been resolved yet and is still a problem.

I have noticed though that if I toggle from another program into InCopy
(which is what I'm using) and try to scroll without ever actually touching
anything in InCopy, then the scroll sometimes works (choppy, but it works).
But as soon as I touch anything in the interface, it stops again.

[tinam81279567]

Same here and I thought I was going crazy!

Trackpad works fine in the rest of Adobe suite other than InDesign

Info:

Win 11 Home, OS build 22621.2715

Intel Core  i5-1135G7 @ 2.40GHz

Trackpad on Asus VivoBook

64 bit OS, x64 processor

16GB RAM

[defaultc0swa14tj0gb]

Can confirm that 19.1 has NOT fixed this issue.

[Alicia34910578jglh]

Has there been an update? Still not working smoothly like before..

[JENinATX]

Just tried reinstalling 19.1. I have the microsoft keyboard center. Scroll wheel still not working unless the mouse is over the scroll bars. Went back to 18.5.1, which really sucks because I hate having to reset my workspace everytime I reopen. But a non-working scroll wheel when you work with multi-page documents is worse than resetting your workspace.

[Janne33981813yazb]

Why isn't Adobe just solving this super anoying problem?

[Rishabh_Tiwari · Accepted solution]

Hi Everyone,

Thank you for your patience. We have started releasing InDesign 19.2, and we have fixed this issue since this is done in phases so, once available in your region, feel free to test and update this discussion if you need further assistance. Here is the link to an article with fixed issues in 19.2.

Thanks
Rishabh

[emeraldlake]

Will that update also resolve the problem in InCopy? If so, when will those fixes start rolling out?

[Edoardo5CFE]

Unfortunately I can't upgrade to 19.2 yet but from what I see from the comments here, it has only been partially fixed, it seems that the fluidity is still to be desired, and that the gestures have not been brought back.
https://community.adobe.com/t5/indesign-discussions/indesign-touchpad-scrolling-and-zooming-issues/t...