InDesign Touchpad Scrolling and Zooming Issues

[Edoardo5CFE]

InDesign Touchpad Scrolling and Zooming Issues.

I'm experiencing two major issues:

• First, when I try to scroll using two fingers on my touchpad, the movement is not smooth at all, and each "single swipe" moves the project by about one centimeter. This makes it impossible to precisely control the position on the project, and I find myself constantly using Ctrl+0 to center the page on the screen. However, when I use the scroll bar on the right or the touchscreen, it works smoothly.
• The second issue pertains to zooming. When I attempt to pinch with two fingers on the touchpad, it does absolutely nothing, but it works perfectly with the touchscreen.
  I have tried to uncheck and recheck "Enable Multi-Touch Gesture" in the preferences, but it hasn't made any difference. I also attempted to reset the preferences, but this didn't solve the problem either.

I don't have any issues with any other program outside of the Adobe suite.
Thank you in advance for any assistance.

I've also noticed that there are existing posts about similar issues, but they are all dated and haven't provided a solution to my problem. Like these two:
https://community.adobe.com/t5/acrobat-reader-discussions/touchpad-scroll-speed/m-p/10541925#M56734
https://community.adobe.com/t5/photoshop-ecosystem-discussions/problem-with-touchpad-gestures/m-p/93...

InDesign 18.5
Win11 22H2
Galaxy Book pro 360
i7-1165G7

[Alice32663336mc1f]

I'm also having this problem on InDesign only. Using InDesign 19.0, Windows 11 22H2.

I haven't found a solution to the zooming issue, in fact pinching on my touchpad currently scross left and right. However, I have found that hovering the mouse over the scroll bar, whilst using two fingers on the touchpad, allows me to scroll up and down as normal. Hope this is helpful 🙂

[Edo33322846z1at]

Exactly same thing for me, it just scrolls left and right. I already knew about hovering on the scroll bar but the problem is that at that point I might as well use it normally. Thanks anyway for your contribution.

(I don't have my computer with me right now so I'm replying from my private account.)

[Edoardo5CFE]

Update:
I reopened Illustrator after not using it for a few years, and browsing through the preferences I found this: (Edit > Preferences > General > ) Force Enable Pinch-to-Zoom on Touchpad.
Selecting it solved the zoom problem.

This would at least solve the zoom problem, too bad I can't find anything similar on indesign and I almost only use it.

[Edoardo5CFE]

UPDATE:
Upgraded today to 19.0.
Now trackpad gestures work even worse. Basically 9 times out of 10 it doesn't even recognize them and in the remaining 1/10 they work just as badly as before.

[BobLevine]

Have you updated Windows to 23H2? Have you checked for new trackpad drivers?

[Edoardo5CFE]

Thank you for answering me.
All drivers are updated.
However I can't update to 23H2 due to a windows update error (0x800f081f) and I'm waiting for info from Windows support.
Unfortunately this can't be the problem: I don't have any kind of problem in any software except indesign (although in general the "gesture" experience is not perfect in all the adobe apps I use) and I have had this problem since I started to use indesing (in 2021), well before 23H2 and Id 19.0.
(I asked for help on the forum only now because honestly I only discovered its existence recently.)

[BobLevine]

Sorry I can't help any further. I'm not a fan of trackpads at all and when I do have to work on a laptop I have an external mouse attached.

[Edoardo5CFE]

Thanks anyway for your contribution.

[Edoardo5CFE]

Now updated to 23H2. No difference at all, as expected.

[AnityEx]

I also have this problem on windows 11 home 22h2 and also the limited workaround of putting the mouse pointer over the scrollbar works

[leo.r]

I also have this problem on windows 11 home 22h2 and also the limited workaround of putting the mouse pointer over the scrollbar works

By @AnityEx

I wonder if you updated to InDesign 19.2? (It's rolling out right now so it's possible it's not available in your country yet.)

As far as I understand this should be fixed there:

https://helpx.adobe.com/ca/indesign/kb/fixed-issues.html#:~:text=%5BWin%20Only%5D%C2%A0Unable%20to%2....

[Edoardo5CFE]

Update:
Win11 23H2 22635.2915
Id 19.1
Ai 28.1
Ps 25.3.1

I checked and unfortunately 19.2 is not available for me yet.
However, for information purposes, the current situation is identical to the one described at the beginning of the thread.
And judging by the comments on the "fix" you posted, it will remain that way for a while.
I'm happy that at least they're trying to resolve it.

[Edoardo5CFE]

I guess it's ok this way, it's only been 4 months after all and a small company like Adobe doesn't have time to dedicate to such a small problem. Who still uses laptops??

Jokes aside, from here I see that the bug was reported on October 10th and apparently even 19.2 doesn't fix the problem, that's a bit too much in my opinion.

[Edoardo5CFE]

Update: "From bad to trash to bad again"
Now on 19.2, basically the problem is back as described in the original post (October 2023).
That is: 1) Scroll using two fingers is not smooth at all (to say the least) and 2) Pinch to zoom doesn't work.
The crazy thing is that compared to 19.0/19.1 this is actually a big upgrade.
Excellent job guys!

Win11 23H2 22635.2915

[Mike Witherell]

Try searching for (in this forum) Reset InDesign Preferences and Other Troubleshooting

https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshoo...

and try one of four reset methods. Who knows? It might help.

[Edoardo5CFE]

I've already tried resetting the preferences and reinstalling InDesign, I believe I mentioned it somewhere in this thread. If not, here it is. As expected, no difference.
Also, under the post about the 19.0 touchpad bug, now ""resolved"", someone commented on the same issue as mine, so it's definitely not an issue specific to my system. I'll repost the screenshot of one of the comments.

Thanks for the response though.