InDesign Touchpad Scrolling and Zooming Issues

[Edoardo5CFE]

InDesign Touchpad Scrolling and Zooming Issues.

I'm experiencing two major issues:

• First, when I try to scroll using two fingers on my touchpad, the movement is not smooth at all, and each "single swipe" moves the project by about one centimeter. This makes it impossible to precisely control the position on the project, and I find myself constantly using Ctrl+0 to center the page on the screen. However, when I use the scroll bar on the right or the touchscreen, it works smoothly.
• The second issue pertains to zooming. When I attempt to pinch with two fingers on the touchpad, it does absolutely nothing, but it works perfectly with the touchscreen.
  I have tried to uncheck and recheck "Enable Multi-Touch Gesture" in the preferences, but it hasn't made any difference. I also attempted to reset the preferences, but this didn't solve the problem either.

I don't have any issues with any other program outside of the Adobe suite.
Thank you in advance for any assistance.

I've also noticed that there are existing posts about similar issues, but they are all dated and haven't provided a solution to my problem. Like these two:
https://community.adobe.com/t5/acrobat-reader-discussions/touchpad-scroll-speed/m-p/10541925#M56734
https://community.adobe.com/t5/photoshop-ecosystem-discussions/problem-with-touchpad-gestures/m-p/93...

InDesign 18.5
Win11 22H2
Galaxy Book pro 360
i7-1165G7

[Alice32663336mc1f]

I'm also having this problem on InDesign only. Using InDesign 19.0, Windows 11 22H2.

I haven't found a solution to the zooming issue, in fact pinching on my touchpad currently scross left and right. However, I have found that hovering the mouse over the scroll bar, whilst using two fingers on the touchpad, allows me to scroll up and down as normal. Hope this is helpful 🙂

[Edo33322846z1at]

Exactly same thing for me, it just scrolls left and right. I already knew about hovering on the scroll bar but the problem is that at that point I might as well use it normally. Thanks anyway for your contribution.

(I don't have my computer with me right now so I'm replying from my private account.)

[Edoardo5CFE]

Update:
I reopened Illustrator after not using it for a few years, and browsing through the preferences I found this: (Edit > Preferences > General > ) Force Enable Pinch-to-Zoom on Touchpad.
Selecting it solved the zoom problem.

This would at least solve the zoom problem, too bad I can't find anything similar on indesign and I almost only use it.

[Edoardo5CFE]

UPDATE:
Upgraded today to 19.0.
Now trackpad gestures work even worse. Basically 9 times out of 10 it doesn't even recognize them and in the remaining 1/10 they work just as badly as before.

[BobLevine]

Have you updated Windows to 23H2? Have you checked for new trackpad drivers?

[Edoardo5CFE]

Thank you for answering me.
All drivers are updated.
However I can't update to 23H2 due to a windows update error (0x800f081f) and I'm waiting for info from Windows support.
Unfortunately this can't be the problem: I don't have any kind of problem in any software except indesign (although in general the "gesture" experience is not perfect in all the adobe apps I use) and I have had this problem since I started to use indesing (in 2021), well before 23H2 and Id 19.0.
(I asked for help on the forum only now because honestly I only discovered its existence recently.)

[BobLevine]

Sorry I can't help any further. I'm not a fan of trackpads at all and when I do have to work on a laptop I have an external mouse attached.

[Edoardo5CFE]

Thanks anyway for your contribution.

[Edoardo5CFE]

Now updated to 23H2. No difference at all, as expected.