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Hilda23969891hpbj
Participant
April 9, 2022
Question

Unable to open the file created on Mac and saved to Google Drive on PC

  • April 9, 2022
  • 3 replies
  • 1365 views

Hi,

 

Working on a big project for work. Templates were created in Macs and saved on Google Drive. When PC users go to work on the file to update it, they keep getting this error. Does anyone know how to fix it? We tried renaming the file, got our helpdesk involved. PC users are on Windows 10 Pro, and everyone has the latest version of Adobe Creative Cloud. 

 

<Title renamed by moderator>

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3 replies

rob day
Community Expert
rob dayCommunity Expert
Community Expert
April 9, 2022

Hi @Hilda23969891hpbj , there was a question yesterday about Creative Cloud File sync’ing where one of the collaborators was not able to open ID files because the invitation to sync had not allowed editing. Not sure if Google Drive has a similar read only option, but here is the post with the solution:

 

https://community.adobe.com/t5/indesign-discussions/coworker-is-having-read-only-indesign-files/m-p/12867674#M472942

 

Dropbox also has a read write option in the invitation—I assume it’s standard with most file sharing services?:

 

    Peter Spier
    Community Expert
    Peter SpierCommunity Expert
    Community Expert
    April 9, 2022

    Well, it looks like either there is a .idlk file (lock file) that isn't being deleted when the file is closed or you need to fix the permissions on google drive.

      H
      Hilda23969891hpbjAuthor
      Participant
      April 9, 2022

      The permissions on the Google Drive are fine. Can you tell me more about the .idlk file lock? I rarely use InDesign and I'm trying to help the team out. Thank you, I appreciate it!

       

      M
      Community Expert
      Manan JoshiCommunity Expert
      Community Expert
      April 9, 2022

      It's simply a hidden file created next to the InDesign file whenever the InDesign file is opened and then deleted on close. If the application crashes or somehow the idlk file does not get deleted, the file open operation causes issues. It seems in your case the idlk file is also being synced over to the Google Drive. For more information on how to locate/delete idlk files see the following post

      https://community.adobe.com/t5/indesign-discussions/cannot-open-file-error/m-p/12863733#M472615

      -Manan

      -Manan
        H
        Hilda23969891hpbjAuthor
        Participant
        April 9, 2022

        Oh the error message didn't attach - here it is ... 

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